What happens if I lose or damage a rented movie?
If a rented movie from Blockbuster is lost or damaged, the customer typically becomes responsible for the cost of replacing that item. Blockbuster's rental policies may vary depending on the specific terms outlined at the time of the rental, so it is important for customers to be familiar with the agreement they accepted when renting the movie. Generally, if a movie is lost, the customer may be charged a replacement fee, which is often equal to the retail price of the movie or a flat rate fee as specified in Blockbuster's rental policy.
In the case of damage, if it is determined that the damage is severe enough to prevent the movie from being rented out again, the customer may also incur a replacement fee. However, if the damage is minor and does not affect the usability of the movie, Blockbuster may simply charge a nominal fee for repairs or handling and allow the customer to continue to use the item.
Customers are encouraged to inspect movies at the time of rental to avoid misunderstandings regarding existing damage. It is always a good idea to return movies on time and in good condition, as this helps maintain a good rental experience. For precise details about fees or policies regarding lost or damaged movies, customers should refer to the rental agreement or check the current information provided on the Blockbuster website, as policies may have changed since the rental was made.

Answered Aug 12, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Blockbuster?
If you need to talk to Blockbuster customer service, now that you have the answers
that you needed, click the button below.
Contact Blockbuster