What should I do if my rented movie is defective?

If you find that a rented movie from Blockbuster is defective, there are a few steps you can take to address the situation. First, it is advisable to inspect the disc carefully for any visible scratches or damage that may be causing playback issues. If the disc appears to be in good condition but is still not functioning properly, the next step is to try playing it in a different device, if available, as this could help determine whether the issue lies with the disc or the player. If the movie remains unplayable, it would be best to return the defective disc to the nearest Blockbuster location, if it is a physical rental. While there, you can request a replacement for the movie. Blockbuster usually takes customer satisfaction seriously and may offer a different copy of the same title or, if needed, another movie altogether. If you rented the movie online, you can check the current web page for contact information or return policies specific to online rentals, as these may vary. Most importantly, keeping the original receipt or rental record can be helpful throughout this process.