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American Home Shield Customer FAQ

Top Answers & How-to Guides

What is American Home Shield's Phone Number?

The question we are asked most often is about how to talk to American Home Shield customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What additional coverage options are available?

American Home Shield (AHS) offers a variety of additional coverage options to enhance a home warranty plan, catering to diverse homeowner One of the popular additional coverage options includes the ability to cover pools and spas, which is particularly beneficial for homeowners who own such amenities. This coverage can help mitigate the costs associated with repairs and maintenance that might not be covered under a typical plan. Additionally, AHS offers coverage for well pumps, which can be essential for homeowners relying on private water systems. Since repairs to such systems can be costly, having this specific coverage can provide peace of mind. Another option is the coverage for guest units, including things like in-law suites or separate living spaces, which can help protect homeowners who rent or use additional spaces. Moreover, systems and appliances like roof leak repair, electronic devices, and even limited roof coverage are also available, thus offering homeowners more flexibility to match their specific needs with the right coverage. It is important for homeowners to thoroughly review these options and assess their individual situations to determine which additional coverage might be most beneficial. For specific details about available options or any updates, homeowners may want to visit the official AHS website to get the latest information....
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Recent American Home Shield Customer Questions

I need to talk with someone regarding the monthly automatic payment from my credit card, but I'm being issued a new card, due to fraudulent transaction on my card

We can certainly help with that. If you're changing your card, you will want to update your payment information to ensure your coverage continues uninterrupted. Log in to your online account via the American Home Shield website. Once logged in, navigate to the "My Account" section. There you will find an option to "Update Payment Info". Follow the prompts to update your credit card information. If you encounter any issues, remember our phone support is available to help guide you through the process. For security reasons, ensure that you have your account information handy when you call.
Asked Apr 2, 2024 7:33 PM

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Service Requests

How does American Home Shield work?

American Home Shield offers home warranty services that provide coverage for repair and replacement of various home systems and appliances. When an issue arises, the customer can submit a service request through the American Home Shield website or app. A representative will then assess the request and determine the appropriate next steps. Typically, a service technician will be dispatched to diagnose the problem. If the issue is covered under the warranty, American Home Shield will cover the cost of repairs or replacement, minus a service fee that the customer pays directly to the technician at the time of service. It is important to note that coverage and exclusions may vary depending on the specific plan selected. American Home Shield offers several different plans to cater to various needs, so customers often choose one that best fits their home and budget. For more detailed information regarding specific plans, exclusions, or coverage details, one may refer to the current web page....
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Is there a limit on the number of service requests I can make?

American Home Shield generally does not impose a strict limit on the number of service requests a customer can submit within a specific...
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How quickly can I expect a service provider to be assigned to my request?

The time it takes for a service provider to be assigned to your request can vary based on several factors, including the type of service...
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How can I view the status of my service request?

To view the status of a service request with American Home Shield, individuals typically have a few options available. One of the most...
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What happens if I exceed the coverage limits in my warranty?

If an individual exceeds the coverage limits specified in their American Home Shield warranty, they may be responsible for any costs Additionally, American Home Shield typically outlines exclusions and limitations within the contract. Therefore, homeowners should familiarize themselves with what is and is not included in their warranty to avoid unexpected expenses. For significant repairs or replacements that may approach or exceed the limits, exploring options for additional coverage or enhancing the current plan can be beneficial. In cases where a homeowner is uncertain about their coverage limits or the implications of exceeding them, they may want to refer to the official website for detailed information and guidance on their specific plan. Understanding these details can help mitigate any surprises when a claim arises....
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Are there any limitations on service calls or repairs?

American Home Shield has certain limitations regarding service calls and repairs, which customers should be aware of. Firstly, coverage Moreover, American Home Shield usually places a cap on the reimbursement amount for certain repairs, meaning that high-cost repairs may only be partially covered or could exceed the plan's limits. Additionally, there may be a limit on the number of service calls that can be made for certain issues within a specified timeframe. Customers are encouraged to consult the terms and conditions of their specific service agreement for detailed information about these limitations, or they can visit the official website for further resources and guidance....
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Coverage Details

What does an American Home Shield home warranty cover?

An American Home Shield home warranty typically provides coverage for a variety of home systems and appliances, offering peace of mind Moreover, American Home Shield offers different plans that vary in the specific items they cover. For instance, some plans may include additional coverage for items like pool and spa equipment, well pumps, and roof leaks, while others might focus solely on more essential systems and appliances. It is important for homeowners to carefully review the specific details of the plan they are considering, as coverage limits, exclusions, and service fees may apply. Some plans may also allow for customization, allowing homeowners to add additional coverage for specific items that may not be included in the standard plan. Homeowners should also be aware that certain conditions may need to be met for claims to be approved, such as regular maintenance of systems and appliances. For the most accurate and detailed information regarding coverage options and specifics, it is recommended to visit the official American Home Shield website, where one can find up-to-date details and any applicable terms and conditions....
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What is not covered under an American Home Shield warranty?

American Home Shield (AHS) provides a variety of coverage options for home systems and appliances, but there are specific limitations Certain components of covered items may also be excluded. For instance, AHS usually does not cover conditions arising from improper installation or repair, as well as modifications or upgrades made after the warranty was purchased. Additionally, homeowners should understand that damages due to weather events, animal infestations, or neglect are generally excluded from coverage. Furthermore, building code violations that are discovered during repairs may also not be covered. It is important for homeowners to familiarize themselves with the warranty terms and the specific exclusions listed in the contract. This information can provide a clear understanding of what is included and what is not. For a comprehensive overview of exclusions and specific coverage details, homeowners should refer to the official AHS website or their warranty agreement, which will provide in-depth information tailored to their unique policy....
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What additional coverage options are available?

American Home Shield (AHS) offers a variety of additional coverage options to enhance a home warranty plan, catering to diverse homeowner One of the popular additional coverage options includes the ability to cover pools and spas, which is particularly beneficial for homeowners who own such amenities. This coverage can help mitigate the costs associated with repairs and maintenance that might not be covered under a typical plan. Additionally, AHS offers coverage for well pumps, which can be essential for homeowners relying on private water systems. Since repairs to such systems can be costly, having this specific coverage can provide peace of mind. Another option is the coverage for guest units, including things like in-law suites or separate living spaces, which can help protect homeowners who rent or use additional spaces. Moreover, systems and appliances like roof leak repair, electronic devices, and even limited roof coverage are also available, thus offering homeowners more flexibility to match their specific needs with the right coverage. It is important for homeowners to thoroughly review these options and assess their individual situations to determine which additional coverage might be most beneficial. For specific details about available options or any updates, homeowners may want to visit the official AHS website to get the latest information....
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Claims Process

What is the deductible for service requests?

The deductible for service requests with American Home Shield generally varies based on the specific plan chosen by the homeowner....
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What if I'm not satisfied with the service provided by the contractor?

If a customer is not satisfied with the service provided by a contractor through American Home Shield, there are several steps they If the issue is still not satisfactorily addressed after speaking with the contractor, the next step is to reach out to American Home Shield directly. Although American Home Shield generally seeks to ensure quality service from its network of contractors, they are also aware that occasional issues may arise. Customers can provide feedback or file complaints, which may prompt further investigation into the contractor's performance. Moreover, customers may want to review the terms and conditions of their home warranty policy, as these documents typically contain information regarding customer satisfaction and what recourse is available in the event of dissatisfaction with service. It may also be helpful to look at the current web page for any additional contact information or resources that can assist in resolving service-related concerns....
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What is the process for selecting a service contractor?

American Home Shield typically has a structured process for selecting service contractors to ensure that customers receive reliable Once contractors meet these initial requirements, American Home Shield may check their reputations through customer reviews and feedback, as well as any relevant industry certifications. After conducting background checks and verifying their credentials, the company may also require contractors to have certain insurance coverage to protect both themselves and the customers. Once contracted, these service professionals are typically held to performance standards to ensure customer satisfaction. If customers need to request service, they can do so through American Home Shield’s platform, which then connects them with the appropriate contractor based on their specific needs. For more detailed information or updates regarding this process, you may want to refer to the current web page for American Home Shield....
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How do I file a claim with American Home Shield?

To file a claim with American Home Shield, you will typically start by visiting their official website. There, you can find a specific After submitting your claim, American Home Shield will review the information and may assign a service technician to evaluate the situation further. It is important to have your contract details ready, as this will help expedite the process. Keep in mind that there may be specific time frames and guidelines to follow, so referring to the terms of coverage outlined in your agreement can be beneficial. For any additional assistance or more specific questions about the claims process, consider checking the current web page for relevant contact information to reach American Home Shield directly....
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Policy Management

Can I transfer my American Home Shield warranty to a new homeowner?

Yes, American Home Shield policies are generally transferable to new homeowners. This feature can be quite appealing to potential buyers,...
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Can I cancel my American Home Shield warranty?

Yes, it is possible to cancel an American Home Shield warranty. The cancellation process may vary based on the terms laid out in the For instance, written notice of cancellation might be required, and there may be a cancellation fee, especially if the warranty is canceled shortly after it is purchased. Additionally, if a homeowner cancels after the grace period, there may be implications regarding refund eligibility. To ensure that you understand the full requirements and any consequences associated with cancellation, it may be beneficial to review the warranty agreement thoroughly. Homeowners should also check for additional information regarding cancellation policies on the current American Home Shield website, where up-to-date details may be provided....
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Is there a waiting period for coverage to begin after purchasing?

Yes, there is typically a waiting period after purchasing a home warranty from American Home Shield before the coverage begins. Generally,...
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Can I request service for pre-existing conditions?

American Home Shield typically does not cover pre-existing conditions under their service agreements. A pre-existing condition refers...
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Discounts and Eligibility

Are there any discounts available for multiple properties or long-term contracts?

American Home Shield occasionally offers promotions and discounts, including options for multiple properties or long-term contracts. Long-term contracts can also provide advantages, as committing to a longer term may result in lower monthly premiums or a more favorable overall price for the services offered. It is advisable for potential customers to explore these options, as they can lead to significant savings over time. To find the most accurate and current information regarding discounts or specific plans, it is often beneficial to visit American Home Shield's official website. There you can find detailed information about any available promotions, costs associated with multiple properties, and other pricing structures that may apply to your unique situation....
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What types of properties are eligible for a warranty?

American Home Shield typically provides home warranty coverage for a variety of residential properties. Generally, the properties that...
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