iTunes AppleCare

Phone Number & Getting a Rep

iTunes AppleCare number

800-275-2273
Toll-free·Calls AppleCare·See main phone number & contact info
Q:

How do I talk to a human at this iTunes number?

A:Say product name then keep saying "Representative" then press 5
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to iTunes AppleCare?

A:The average hold time is 14 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All iTunes customer service contact information

This is the #2 most popular iTunes phone number out of 3. Click above to go back to the main customer service number and other contact information, including iTunes email addresses, twitter handles, and live chat options.

More iTunes Customer Phone Numbers

Customer Service

800-676-2775
Main phone number · Toll-free · 24 hours, 7 dayss · Ask the automated voice to speak to a representative · Tell me, how can I help you today?

Apple Online Store

800-692-7753
Toll-free · 24 hours, 7 days · Calling this iTunes number should go right to a real human being · Tell me, how can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this iTunes phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say product name then keep saying "Representative" then press 5
Here is how our research team describes the way the iTunes phone system greets you: In a few words, please tell me why you are calling.

What are the hours and when should I call?

iTunes operates the call center for this 800-275-2273 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 64,895 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this iTunes phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like iTunes staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call iTunes is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 64,895 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call iTunes is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that iTunes staffs the call center well on Friday.

Calling this iTunes Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 9, 2023

When you think of Apple, simplicity comes to mind. The same idea seems to carry over to the Apple iTunes customer service number. When I called 800-275-2273 for iTunes customer service, I expected to hear a litany of numerical options to press to get an answer to my question. However, the automated system for the number I called was more efficient than most in getting me to a customer service associate.

When answering the call, the system greeted me with two words, “Apple Support,” fitting for a company that keeps things simple. For Spanish, I could press nine. The automated voice said it would look up the number I was calling from and confirmed the last four digits. Next, the system asked what product or services I had questions about from the following options: Billing (charges I didn’t recognize), subscriptions, an order, or something else. My reply was, “Something else.” I wanted to know if there was a charge to use iTunes on an Android phone.

The system asked me to provide a mobile phone number for a survey and told me it would send a link. Although sharing my number was not a requirement for assistance, I didn’t mind taking a survey after the call. After confirming I had given the correct number, the automated voice said it would get someone to help me. Before putting me on hold, the system provided information regarding warranty service and where I could go online for that information.

While waiting for someone to help me, I could listen to modern, classical, or jazz music by pressing 1, 2, or 3 or selecting 4 for silence. Although I was impressed by being able to choose music to listen to while waiting, I didn’t have a preference, so the system defaulted to classical music.

In less than a minute, a human voice thanked me for calling and asked for my Apple ID. Although I have an Apple ID, it was irrelevant for this call. I explained that I wanted to know if there was a charge to use iTunes with an Android phone. The associate explained that I could not use iTunes with an Android phone but could sign up for Apple Music, a subscription streaming service. I asked if there was an Apple Music app that I could download to my phone, but he seemed unclear about it. He told me I might be able to get it from the place where I get other phone apps. I told him it was easy enough for me to follow up on that issue.

I appreciated the easy process of speaking to an iTunes customer service associate who was friendly and professional. I was also happy the system did not force me into a loop of cumbersome menu selections or have me wait several minutes to talk to a human.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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