How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for eSecuritel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this eSecuritel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0# each time it asks for an account number
Below are some clips we've found from eSecuritel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Asurion, the administrator of your Cricket Protect and Cricket Protect Plus programs.
If you have not filled out your claim form yet, go to phone claim dot com to fill out your claim form where you can also review Asurion's privacy policy.
Filling out your claim form is fast and easy at phone claim dot com.
You can also pay your deductible, check status, and see tracking information at phone claim dot com.
Go to phone claim dot com now to fill out the claim form.
And complete your claim today. Get started right now.
On any mobile device. To receive a text with the link and more instructions, press one.
Great. Enter the mobile number area code first where the text should be sent."
Excerpt from a call with eSecuritel
Wednesday, October 30, 2024 12:36 PM
What are the hours and when should I call?
eSecuritel operates the call center for this 855-309-8342 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 621 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the eSecuritel call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eSecuritel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eSecuritel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call eSecuritel is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 621 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call eSecuritel is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this eSecuritel number, but it is also the day with the shortest hold times.
Why Customers Call eSecuritel
If you have time to do a bit of reading before you call eSecuritel, we recommend you read over some of our problem-specific articles.
eSecuritel is a leading provider of mobile device protection and support solutions for consumers and businesses. As an industry expert, eSecuritel offers comprehensive insurance coverage, extended warranty programs, and support services to safeguard and enhance the value of mobile devices. With a focus on superior customer experience, eSecuritel ensures swift and hassle-free device replacement, repair, or refund in the event of theft, loss, damage, or malfunction. By partnering with major wireless carriers, retailers, and manufacturers, eSecuritel leverages its expertise to deliver flexible and affordable protection plans. With eSecuritel, customers gain peace of mind knowing their valuable devices are safeguarded and they can stay connected, productive, and entertained with confidence.
eSecuritel works by providing comprehensive mobile device protection and support solutions. When a customer enrolls in eSecuritel's services, their mobile device is safeguarded against accidental damage, loss, theft, and mechanical malfunction. In case of an incident, customers can easily file a claim online or via the eSecuritel mobile app, and a replacement device will be sent quickly to keep them connected. eSecuritel's protection plans typically cover device repair and replacement costs, including parts and labor, ensuring a seamless experience for the customer. Additionally, eSecuritel offers added benefits like 24/7 customer support, identity theft protection, and antivirus software for enhanced device security. Through their innovative technology and extensive network, eSecuritel ensures that its customers can stay connected without worries and enjoy the full functionality of their mobile devices.
eSecuritel offers a comprehensive warranty policy to ensure customer satisfaction. Our warranty covers all devices purchased from us for a period of 12 months, starting from the date of purchase. During this time, we guarantee that our products will be free from defects in material and workmanship. If any issues arise, we will promptly repair or replace the defective device at no additional cost to the customer, subject to certain terms and conditions. This warranty applies to both new and refurbished devices. However, it does not cover damages resulting from accidents, misuse, or unauthorized modifications. To benefit from our warranty, customers are required to provide proof of purchase. At eSecuritel, we stand behind the quality and reliability of our products, offering peace of mind to our valued customers.
Click the link above to get answers to just about any eSecuritel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is eSecuritel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eSecuritel agent. This phone number is eSecuritel's best phone number because 3,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-309-8342 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call eSecuritel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, eSecuritel has 2 phone numbers. It's not always clear what is the best way to talk to eSecuritel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for eSecuritel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eSecuritel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.