A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zales.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zales.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1
Below are some clips we've found from Zales.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Zales.
We appreciate your call and understand that waiting for someone to answer can be a hassle Rest assured, we have some speedy alternatives for you.
If you are on a cell phone or mobile device, please press one now to receive assistance from a live agent via a text conversation.
Or you may visit us on our website to chat with us.
We will address your needs promptly, skipping most of the wait.
If you would prefer to remain on the line, please press two."
Excerpt from a call with Zales.com
Friday, January 19, 2024 5:39 PM
They may need the phone number on your account
"Thank you for calling Zales.
We appreciate your call and understand that waiting for someone to answer can be a hassle.
Rest assured, we have some speedy alternatives for you.
If you are on a cell phone or mobile device, please press one now to receive a assistance from a live agent via a text conversation.
Or you may visit us on please enter a ten digit mobile phone number that is capable of receiving text messages."
Excerpt from a call with Zales.com
Wednesday, December 18, 2024 9:48 PM
They may ask you to enter information with the dial pad
"Let's try again. Please enter a please stay on the line to continue to use our automated phone system."
Excerpt from a call with Zales.com
Wednesday, December 18, 2024 9:48 PM
They may ask you to say or enter information
"Please stay on the line to continue to use our automated phone system.
For all online web store related inquiries, press one or say website questions."
Excerpt from a call with Zales.com
Monday, June 3, 2024 7:24 PM
What are the hours and when should I call?
Zales.com operates the call center for this 800-311-5393 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 254 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zales.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zales.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zales.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zales.com is Sunday.The most busy day to call is Monday, which averages 206% more phone calls by comparison.Again, this is based on a sample of 254 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
This is Zales.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zales.com agent. This phone number is Zales.com's best phone number because 2,568 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-311-5393 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Zales.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Zales.com has 1 phone number. It's not always clear what is the best way to talk to Zales.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zales.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zales.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.