Does Westin Hotels offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Westin Hotels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Westin Hotels phone number to document the phone system.
Here is how our research team describes the way the Westin Hotels phone system greets you: Would you be interested in learning more about the Marriott Bonvoy card? Say yes or no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Associate" two times.
Below are some clips we've found from Westin Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one."
Excerpt from a call with Westin Hotels
Thursday, January 11, 2024 3:59 AM
They may need the phone number on your account
"I'm happy before I transfer you, if you are currently a Marriott Bonvoy member, please say or enter your Marriott Bonvoy number or the telephone number associated with your account now."
Excerpt from a call with Westin Hotels
Friday, February 9, 2024 1:09 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
But I if you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Westin Hotels
Friday, April 26, 2024 2:46 PM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply. To learn more, you can say yes or no."
Excerpt from a call with Westin Hotels
Friday, February 9, 2024 1:09 AM
The first phone menu
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Westin Hotels
Monday, January 29, 2024 8:35 PM
What are the hours and when should I call?
Westin Hotels operates the call center for this 888-625-5144 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 329 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Westin Hotels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Westin Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Westin Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Westin Hotels is Friday.The most busy day to call is Thursday, which averages 24% more phone calls by comparison.Again, this is based on a sample of 329 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Westin Hotels is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Westin Hotels staffs the call center well on Friday.
I'm from a generation that likes to talk to people instead of just doing everything online. While I can use the internet, and quite well, I prefer to book in person so I can ask my questions and get answers before I press confirm. For that reason, I decided to call Westin Hotels before I booked my hotel for my Pittsburgh stay. The company did eventually connect me with a representative, but it is clear from their directories that they prefer digital bookings.
When I first called, a virtual agent answered and said, "Thanks for calling Marriot. How may I help you today?" I answered, "Help with a booking," which seemed very clear but the system didn't understand me. It said instead, "I am not sure I understand, you can say things like cancel a reservation, and rewards balance." This time through I said, "Help with a reservation," which did work, but it seems to me like that was a basic enough request both should have worked.
It then said, "I can send you a text message to send you a direct link with the information you requested. Currently, texting is only available on US phone numbers." When I answered no, because I called to talk to a representative, the virtual agent responded with, "Okay, just so you know, the best way to book a Marriot hotel is via the internet or our mobile app." This was a bit offputting to me since clearly, I was on the phone because I wanted to talk to someone, but I persevered and it did eventually place me on hold. The hold music was Lynyrd Skynyrd and overall the wait wasn't more than 15 minutes, but I felt the tone of the messaging service could have been better.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Westin Hotels
If you have time to do a bit of reading before you call Westin Hotels, we recommend you read over some of our problem-specific articles.
Yes, Westin Hotels are pet-friendly. We understand that pets are part of your family, and we welcome them with open arms. At Westin, we offer a comfortable and safe environment for both you and your furry friends. As your pet's well-being is important to us, we provide special amenities and services to ensure their stay is enjoyable. Our rooms are designed to accommodate pets, and we offer dog beds, food bowls, and welcome treats upon arrival. Additionally, we have designated areas for pet exercise and relief within our property. However, to maintain a pleasant environment for all guests, certain restrictions and fees may apply. Please contact the specific Westin Hotel location for more information regarding pet policies.
The cancellation policy for your stay at Westin is dependent upon the type of rate you selected when booking your room. Most prepaid rooms are non-refundable regardless of when you cancel, but there can be some exceptions on a case-by-case basis. Most rooms require anywhere from a 24-hour notice up to 10 days.
No, Westin Hotels are 100% smoke-free. In order to maintain a healthy and comfortable environment for all guests, smoking is strictly prohibited in all areas of our hotels, including guest rooms and public spaces. This policy is in line with our commitment to promoting wellness and providing a clean and fresh atmosphere for our guests. We have designated outdoor areas where smoking is permitted, ensuring that non-smoking guests are not affected. Guests who violate our no-smoking policy may be subject to additional cleaning fees. We appreciate your understanding and cooperation in creating a smoke-free environment for everyone to enjoy during their stay at Westin Hotels.
Click the link above to get answers to just about any Westin Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Westin Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel reservation: "I need to deal with the reservation in Asheville, North Carolina."
- From a call lasting 23m 55s , Sep 29, 2024 10:15 PM
Dispute charge on card: "I have a charge on my debit card from West Inn Hotels and Resorts."
- From a call lasting 3m 18s , Sep 5, 2024 6:21 PM
Cancel booking and join: "I am calling to see if I can cancel my arrival for tomorrow."
- From a call lasting 10m 58s , Sep 5, 2024 6:06 PM
Change reservation date: "I had a reservation today at the western Cancun, and our flight was delayed."
- From a call lasting 7m 53s , Aug 27, 2024 10:24 AM
Booking hotel using reward points: "I'm trying to find a Marriott facility in Tampa Bay area that would allow me to book a stay with the least amount of reward points."
- From a call lasting 39m 47s , Jul 9, 2024 6:34 PM
Billing inquiry: "I have a charge on my credit card from one of your properties."
- From a call lasting 2m 17s , Jun 29, 2024 9:47 PM
Reporting bad check-in experience: "I had a bad check-in experience at the Westin Savannah Harbor and would like to report this to management."
- From a call lasting 16m 34s , Jun 21, 2024 1:48 AM
Information about why customers call Westin Hotels is extracted from issues that customers have reported to GetHuman.
This is Westin Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Westin Hotels agent. This phone number is Westin Hotels's best phone number because 810 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Westin Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Westin Hotels has 1 phone number. It's not always clear what is the best way to talk to Westin Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Westin Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Westin Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
