US Postal Service (USPS) Accounting Help Desk

Phone Number & Getting a Rep

US Postal Service (USPS) Accounting Help Desk number

866-974-2733
Toll-free·Calls Accounting Help Desk·See main phone number & contact info
Q:

How do I talk to a human at this US Postal Service (USPS) number?

A:Follow the prompts for the Accounting Help Desk
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-7pm CST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to US Postal Service (USPS) Accounting Help Desk?

A:The average hold time is 13 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All US Postal Service (USPS) customer service contact information

This is the #5 most popular US Postal Service (USPS) phone number out of 6. Click above to go back to the main customer service number and other contact information, including US Postal Service (USPS) email addresses, twitter handles, and live chat options.

More US Postal Service (USPS) Customer Phone Numbers

Customer Service

800-275-8777
Main phone number · Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.

Tracking

800-222-1811
Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · You'll want to state if this is domestic or international or they may put you on hold again. For Domestic & International Tracking. ·

Free Shipping Supplies

800-610-8734
Toll-free · Mon-Fri 7am-11pm, Sat 7am-6pm EST · Keep pressing 0 Or keep saying "Complaint" · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.

Technical Support

800-344-7779
Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · Press 2, then say "customer service" until transferred, then "No". · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.

Stamps & Postal Orders

844-737-7826
Toll-free · Mon-Fri 8am-8pm, Sat 8am-6pm EST · Direct to a human · Hold the line until a representative picks up.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this US Postal Service (USPS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow the prompts for the Accounting Help Desk
Here is how our research team describes the way the US Postal Service (USPS) phone system greets you: To track a package, please call 1-800-USPS. Postal employee, press 1. Past employee, press 2. Suppliers, press 3. All others, press 4, or say "customer."
Below are some clips we've found from US Postal Service (USPS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling the United States Postal Service accounting help desk. To track a package, please call one eight hundred ask USPS.
Before we get started, we wanted to invite you to take a short survey at the end of this call.
It's only a few questions and all you need to do to enter the survey is to stay on the line when you've completed your business business."
Excerpt from a call with US Postal Service (USPS)
Wednesday, March 27, 2024 6:28 PM

What are the hours and when should I call?

US Postal Service (USPS) operates the call center for this 866-974-2733 phone number Mon-Fri 7am-7pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 63,288 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Postal Service (USPS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Postal Service (USPS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Postal Service (USPS) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 63,288 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call US Postal Service (USPS) is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this US Postal Service (USPS) number, but it is also the day with the shortest hold times.

Calling this US Postal Service (USPS) Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 27, 2023

An individual or business might call the United States Postal Service (USPS) for several reasons, including tracking packages, package pickup and to get information about other services. I called the US Postal Service’s 866-974-2733 customer service number to ask how to apply for a passport. An automated voice response system greeted me, saying, “Thank you for calling the US Postal Service Accounting Helpdesk.” That greeting seemed strange because I did not intend to reach an accounting department. However, I presumed the USPS might use terminology different from the mainstream to identify services.

The system told me if I needed to track a package to call 800-ASK-USPS and then encouraged me to take a survey at the end of the call. It said my opinion mattered, and the Postal Service would use the information to create the best possible customer experience. The automated voice advised me to ensure minimal background noise and not use the speakerphone. The system continued by offering a menu of options for getting help. I could say or press “1” if I was a current or active employee, “2” if I was a separate employee, “3” for invoice payments or a military site, or select “4” for customer or all other inquiries. I pressed “4” to see where that would take me.

Next, the voice asked me, “What can I help you with and recited the following options,” Money order inquiry, domestic claim, international claim, accounts receivable or track a package. I could press a number corresponding with an option and say repeat or help if I needed assistance with something else. The system repeated this information twice while I stayed silent and waited to see if it might send me to a human or another menu. I tried pressing zero (0) to see if that would get me out of the repetitious loop, but that did not help. The system said it had trouble understanding me and subsequently ended the call without my getting the information I needed about passports.

I expected more from a U.S. Postal Service customer service number. I thought “How to obtain a passport” would be an option on this menu, even if the system needed to direct me to another customer service number. It was frustrating to hear the system repeat the same information without the opportunity to request a callback or an offer to speak to a human.

Many organizations have multiple customer support numbers, so checking the USPS website for specific numbers may help a caller get assistance faster. Call menus may also change due to staff availability and updates to services. However, when the automated system cannot assist a caller, there should be an option for speaking to a human who can direct the caller to the information they seek. Had I been able to take the survey mentioned at the beginning of the call, I would have suggested areas for improvement if possible. However, the system did not ask me to stay on the line for a survey before ending the call.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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