A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to UPMC Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Friday.
This is the #3 most popular UPMC phone number out of 4. Click above to go back to the main customer service number and other contact information, including UPMC email addresses, twitter handles, and live chat options.
Mon-Fri 9am-5pm EST · Press 1 for English, then remain on the line for a representative. · If you are having a medical emergency, please hang up and dial 911 or go to your nearest emergency department. Please be advised that calls may be recorded for quality purposes. For directions to any UPMC location, please visit our website at upmc.com. For scheduling with the Medical Office or clinic, press 1. For medical records, press 2. To be connected with UPMC Health Plan, press 3. For billing inquiries, press 4. To connect with a patient or for all other calls, please remain on the line to be connected with a representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UPMC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from UPMC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling UPMC. This is.
Can you please hang up and dial nine one one? This call may be monitored or recorded for quality purposes.
For directions to any UPMC location, please visit our website u p m c dot com, and click on locations.
For community and health education classes, please visit our website at UPMC dot com forward slash classes.
If you'd like to hear this entire menu again, please press nine.
Thank you for calling UPMC.
Thank you for calling UPMC.
If you need your call transferred to a UPMC hospital, a patient room, or doctor's office, please press one.
For doctors or health care referrals or to make an appointment, please press two."
Excerpt from a call with UPMC
Monday, April 13, 2026 4:21 PM
What are the hours and when should I call?
UPMC operates the call center for this 800-533-8762 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 42 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPMC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPMC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPMC is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 42 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call UPMC is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPMC staffs the call center well on Thursday.
Why call this UPMC number?
Below is a sample of recent calls to UPMC, and their purpose. Are any of these similar to the reason you are trying to call?
Rx insurance details inquiry: "I need my Rx details."
- From a call lasting 17m 11s , Apr 13, 2026 4:21 PM