Troy-Bilt Pressure Washer & Generator Customer Service

Phone Number & Getting a Rep

Troy-Bilt Pressure Washer & Generator Customer Service number

888-611-6708
Toll-free·Calls Pressure Washer & Generator Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Troy-Bilt number?

A:Press 1 then 2 then 1 then 2 then . For help with pressure washers and generators.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm CST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Troy-Bilt Pressure Washer & Generator Customer Service?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

All Troy-Bilt customer service contact information

This is the #2 most popular Troy-Bilt phone number out of 2. Click above to go back to the main customer service number and other contact information, including Troy-Bilt email addresses, twitter handles, and live chat options.

More Troy-Bilt Customer Phone Numbers

Customer Service

800-828-5500
Main phone number · Toll-free · Mon-Fri 8:30m-5pm EST · Enter zip code, then press 0 · Please enter your 5-digit ZIP code followed by the pound or hash sign.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Troy-Bilt phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 2 then 1 then 2 then . For help with pressure washers and generators.
Here is how our research team describes the way the Troy-Bilt phone system greets you: For repairs or warranty support, contact your local authorized service dealer.

What are the hours and when should I call?

Troy-Bilt operates the call center for this 888-611-6708 phone number Mon-Fri 8am-5pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 699 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Troy-Bilt phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Troy-Bilt staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Troy-Bilt is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 699 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Troy-Bilt is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Troy-Bilt staffs the call center well on Wednesday.

Calling this Troy-Bilt Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 3, 2023

Calling Troy-Bilt was not an easy process, at least not from this number. In fact, if I had not been willing to do any other research, this would have been a miserable experience because this is not a customer help line at all. In fact, all it does is direct you online for help, which was little help for me. 

I ordered a product from Troy-Bilt, but while I was assembling it, I realized that it was a missing part. I was pretty upset, most of all because now I knew that I would have to deal with customer service to get the missing part. 

So, I found this number, and I called it since it said it was for service and repair, and a missing part seemed to fit into that description. However, it greeted me by saying, "Welcome to My Product Service." I wasn't sure what that was supposed to be, but I soon found out, as the message continued to say, "If you are calling for repair or warranty support, please contact your local authorized service dealer. They have the knowledge and experience to help you with all of your needs. Authorized services can be found on the web at HTTP://myproductsservice.com." I listened to the message repeat itself hoping for a help menu, and then, it automatically hung up on me. 

Obviously, this was no help to me, and I wasn't happy about the situation. I went to the website that was referenced, and it was simply a place to search for a dealer by ZIP code, which also wasn't going to help me. So, I went on Google and found a second number for Troy-Bilt (1-800-828-5500). 

Luckily, I had much more luck with this number. This time, it thanked me for calling Troy-Bilt and warned me that calls may be recorded. It then told me to press 1 for English and 2 for Spanish. Then, I was prompted to enter my ZIP code. 

After inputting that, I was given a list of options: "To check the status of your order, press 1. To locate an authorized dealer, press 2. For assistance from one of our agents, press 3." I chose option 3 and then was told that I could press 1 if I had a case number or just stay on the line. 

I waited a bit more, and then, a new set of options was given to me: "For part number lookup and sales, press 1. For assistance with equipment setup, troubleshooting, and warranty inquiry, press 2. For order status, tracking, and missing parts press 3." Finally, I was where I needed to be. I pressed 3, and after it repeated the option I chose, I was placed on hold. 

The connection while on hold was a bit staticky, but it stayed connected. It took about 8 minutes, but I was able to then talk to a service agent who helped me with my issue. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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