Time Warner Residential Support

Phone Number & Getting a Rep

Time Warner Residential Support number

800-892-4357
Toll-free·Calls Residential Support·See main phone number & contact info
Q:

How do I talk to a human at this Time Warner number?

A:Press 0#, then 2, then 0#
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-5pm EST. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Time Warner Residential Support?

A:The average hold time is 9 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Time Warner customer service contact information

This is the #2 most popular Time Warner phone number out of 9. Click above to go back to the main customer service number and other contact information, including Time Warner email addresses, twitter handles, and live chat options.

More Time Warner Customer Phone Numbers

Customer Service

800-892-2253
Main phone number · Toll-free · Mon-Fri 8am-11pm EST · Keep pressing 0 ·

New Customers

888-615-0301
Toll-free · Mon-Sat 8am-1am, Sun 8am-12am EST · Press 1 to order service, press 2 for customer service ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

CableCard/Tivo

866-532-2598
Toll-free · 24 hours, 7 days · For the Cablecard and Tivo department · Cable Card Support line - Please tell me the number associated with your account or your account number.

Business Class Sales

866-689-3678
Toll-free · Mon-Fri 9am-5pm EST · For all new Business Class sales · Spectrum - Please tell me the phone number associated with your account.

Mobile Internet

888-662-4577
Toll-free · Mon-Fri 9am-5pm EST · Direct to human for 4g mobile service · Please tell me the number associated with your account or your account number.

Customer Service

212-484-8000
24 hours, 7 days · Calling this Time Warner number should go right to a real human being ·

New Customers

844-781-3963
Toll-free · 24 hours, 7 days · Press 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Time Warner phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0#, then 2, then 0#
Here is how our research team describes the way the Time Warner phone system greets you: Spectrum - Please tell me the phone number associated with your account.
Below are some clips we've found from Time Warner's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to Spectrum. This call may be recorded for quality and security purposes. Please tell me the phone number associated with your account or your account number, or say, I don't have an account."
Excerpt from a call with Time Warner
Thursday, September 19, 2024 6:05 PM

They may ask you to say or enter information

"Or your account number, or say, I don't have an account."
Excerpt from a call with Time Warner
Saturday, June 8, 2024 3:40 PM

What are the hours and when should I call?

Time Warner operates the call center for this 800-892-4357 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 5,996 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Time Warner phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Time Warner staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Time Warner is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 5,996 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Time Warner is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Time Warner number, but it is also the day with the shortest hold times.

Why call this Time Warner number?

Below is a sample of recent calls to Time Warner, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 45s , Sep 19, 2024 6:05 PM
: ""
- From a call lasting 15s , Sep 16, 2024 11:28 PM
Request to resume service: "I called and said our service is on hold for two months, but we had an emergency and we need it turned back on."
- From a call lasting 4m 15s , Jun 8, 2024 3:40 PM

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