The IRS Tax Professionals

Phone Number & Getting a Rep

The IRS Tax Professionals number

800-829-8374
Toll-free·Calls Tax Professionals·See main phone number & contact info
Q:

How do I talk to a human at this The IRS number?

A:Select English, then 1, then 0#, 0#, 0#
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to The IRS Tax Professionals?

A:The average hold time is 11 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All The IRS customer service contact information

This is the #6 most popular The IRS phone number out of 10. Click above to go back to the main customer service number and other contact information, including The IRS email addresses, twitter handles, and live chat options.

More The IRS Customer Phone Numbers

Customer Service

800-829-1040
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Press 1 for English, then press 2 for Personal Income Taxes, and then push 1, then 3, then 2, then 0# when it asks for your social security number, then 2 · Refund, or check status of tax return, press 1. Eligibility, clean vehicle credit, tax transcripts, tax reform law, press 2. Answers about your business taxes, press 3. Healthcare law, press 4. Personal or business taxes as they relate to healthcare, press 5. FAQ or to make a one-time payment, press 6. Questions about stimulus payment, press 7. Advance child action payment, press 8.

Business Accounts

800-829-0115
Toll-free · Mon-Fri 8am-8pm EST · Select English, then 3, then 0#, 0#, 0# · If you received a notice about employment tax forms 940, 941, 943, 944, 945, press 1. Balance due and want to make a payment, press 2. For all other questions, press 3.

Federal Payment Levy Program

800-829-7650
Toll-free · Mon-Fri 7am-7pm EST · Use this number for the Federal Payment Levy Program · Stimulus payments, 800-919-9835. To access account information, please enter your social security number or tax ID number for which you are calling.

CP32A Refund Check Customer Service

800-829-0922
Toll-free · Mon-Fri 7am-7pm EST · Press 1, then 1, then 0#, then 0#, then 0# · Stimulus payments, visit the website or call 800-919-9835. To access account information, please enter your social security number or tax ID number for which you are calling.

Collections Department

800-829-3903
Toll-free · Mon-Fri 7am-7pm EST · Choose English, then 0#, 0#, 0# · Stimulus payment information, press 3. Notice or letter you received, press 1. Check status of refund, press 2.

Tax Law Questions

800-829-0582
Toll-free · Mon-Fri 8am-8pm EST · Press 1 for English, then enter extension 652 · Please wait; a representative will answer the call.

Wage & Income Transcript

800-908-9946
Toll-free · 24 hours, 7 days · Automated--enter your Social Security Number to retrieve your wage and income transcript · Transcript Order Line - enter the social security number from which you are calling.

International Customer Service

267-941-1000
Mon-Fri 6am-11pm EST · Calling this The IRS number should go right to a real human being · Stimulus payments or child tax payments, visit the website, individual I10 number, press 2. US certifications or forms 6166, press 3. Calling outside the United States, press 4. If you have an extension code, press 5. All other callers, press 6.

E-File Payments

888-353-4537
Toll-free · 24 hours, 7 days · Keep pressing 0 · Enter your tax ID number followed by the pound sign.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this The IRS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Select English, then 1, then 0#, 0#, 0#
Here is how our research team describes the way the The IRS phone system greets you: Stimulus payment information, press 3. Notice or letter you received, press 1. Check status of refund, press 2.
Below are some clips we've found from The IRS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the internal revenue service. You can also visit us at w w w dot IRS dot gov. To continue in English, press one. If you are calling with Quest regarding economic impact payments, other otherwise known as stimulus payments, please visit w w w dot IRS dot gov for the latest information. For questions about your economic impact payment, also known as stimulus payment, press three."
Excerpt from a call with The IRS
Monday, May 20, 2024 8:16 PM

What are the hours and when should I call?

The IRS operates the call center for this 800-829-8374 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 384,386 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The IRS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The IRS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call The IRS is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 384,386 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call The IRS is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The IRS staffs the call center well on Wednesday.

Why call this The IRS number?

Below is a sample of recent calls to The IRS, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with IP PIN: "I need to talk to somebody about my I used my brother as a dependent because he's living with me."
- From a call lasting 3m 23s , Jul 5, 2024 2:03 PM

Calling this The IRS Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 20, 2023

Calling the IRS was a frustrating situation for me, which is probably to be expected given that no one likes to deal with the IRS. Still, I am disappointed that I wasn't able to get an answer to my question. Even after calling multiple times, the system hung up on me, which leads me to think there is a glitch in their telephone system, or I will just have to go online and wade through the information. Of course, I was calling so I didn't have to do that. 

Admittedly, there are a thousand reasons why people might call the IRS. From overdue tax payments to questions about audits to checking the status of a refund, millions of people in the US use the IRS. When money is involved, people tend to call and check up on things. Therefore, it is not surprising, but it is still frustrating that I couldn't get to someone who could help me with my issue. 

All of that said, I certainly had a lot of runaround and absolutely no help from the IRS department via this phone number. When I first called, a virtual voice said, "Welcome to the Internal Revenue Service. You can also visit us at www.irs.gov. To continue in English press or say 1." I tried to say one, but it wouldn't recognize my verbal response. However, after I pressed the button, it did work. 

It then gave me a standard message about the economic stimulus payments, which is what I was actually calling about. It told me, "If you are calling with questions about economic stimulus patients, please visit www.irs.org for the latest information." It then gave me a second option to also call another number if I needed help with that, but then it gave me an option to get direct help, so that was reasonable to go ahead and follow. 

It gave me the following three options, "For questions about your stimulus payment, press 3. If you are calling about a notice or letter you received, press 1. If you are calling to check the status of your refund, press 2." 

I pressed three and then hold music started to play. Then it abruptly stopped, and a voice said, "Said your call cannot be completed at this time. Please try your call again later." Then it hung up on me. I tried to call again, and the same thing happened. It was the middle of the afternoon, too so there was no reason for it not to work. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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