Thames Water Customer Service

Phone Number & Getting a Rep

Thames Water Customer Service number

0800 714614
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Thames Water number?

A:Don't press or say anything
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-8pm, Sat 8am-1pm EST. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Thames Water Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All Thames Water customer service contact information

This is the #5 most popular Thames Water phone number out of 5. Click above to go back to the main customer service number and other contact information, including Thames Water email addresses, twitter handles, and live chat options.

More Thames Water Customer Phone Numbers

Customer Service

01793 366011
Main phone number · Mon-Fri 8am-8pm, Sat 8am-1pm EST · Don't push any buttons, just wait ·

Customer Service

0845 9200 805
Mon-Fri 8am-8pm, Sat 8am-1pm EST · Don't press or say anything ·

Customer Service

0845 9200 888
Mon-Fri 8am-8pm, Sat 8am-1pm EST · Don't say anything ·

Customer Service

0800 980 8800
Mon-Fri 8am-8pm, Sat 8am-1pm EST · Don't press or say anything ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Thames Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything

What are the hours and when should I call?

Thames Water operates the call center for this 0800 714614 phone number Mon-Fri 8am-8pm, Sat 8am-1pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 349 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thames Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thames Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Thames Water is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 349 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Thames Water is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thames Water staffs the call center well on Thursday.
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