Texas Workforce Commission - Unemployment Benefits Claims Department

Phone Number & Getting a Rep

Texas Workforce Commission - Unemployment Benefits Claims Department number

512-463-2999
Calls Claims Department·See main phone number & contact info
Q:

How do I talk to a human at this Texas Workforce Commission - Unemployment Benefits number?

A:Press any of the numbers that apply and then wait
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Texas Workforce Commission - Unemployment Benefits Claims Department?

A:The average hold time is 10 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.

All Texas Workforce Commission - Unemployment Benefits customer service contact information

This is the #2 most popular Texas Workforce Commission - Unemployment Benefits phone number out of 3. Click above to go back to the main customer service number and other contact information, including Texas Workforce Commission - Unemployment Benefits email addresses, twitter handles, and live chat options.

More Texas Workforce Commission - Unemployment Benefits Customer Phone Numbers

Customer Service

800-939-6631
Main phone number · Toll-free · Mon-Sun 7am-7pm CST · Press 0# each time it asks for a social security number, then press 3 · If you know your party's extension, press 1. For employment benefits, press 2. For the employer, press 3.

Automated Customer Service

800-558-8321
Toll-free · Mon-Sun 7am-6pm CST · For automated responses only · To request payment, press 1. For the status of a claim, press 2. For general info, press 3. To change your personal ID number, press 4. To change the current payment option, press 5. To receive a call back about your claim, press 6.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Texas Workforce Commission - Unemployment Benefits phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press any of the numbers that apply and then wait
Here is how our research team describes the way the Texas Workforce Commission - Unemployment Benefits phone system greets you: If you know your party's extension, press 1. For employment benefits, press 2. For the employer, press 3.

What are the hours and when should I call?

Texas Workforce Commission - Unemployment Benefits operates the call center for this 512-463-2999 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 4,149 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Texas Workforce Commission - Unemployment Benefits phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Texas Workforce Commission - Unemployment Benefits staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Texas Workforce Commission - Unemployment Benefits is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 4,149 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Texas Workforce Commission - Unemployment Benefits is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Texas Workforce Commission - Unemployment Benefits number, but it is also the day with the shortest hold times.

Calling this Texas Workforce Commission - Unemployment Benefits Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 28, 2023

I had a question about my unemployment claim because I filed one but had not heard back from anyone. I was afraid that maybe I didn't file it correctly or it got lost in the system, so I called the Texas Workforce Commission to check on it. In the end, I did get an answer about the situation, but it does take some time to navigate the directory system. 

I am sure that they get a lot of phone calls on a regular basis, so this is likely why there are so many directory options to sort through before you can talk to someone. In addition to needing help with a filed claim, an employer could need help, or someone could need to contest submitted information. 

Despite that, it is nice to report that once you get placed on hold, you don't have to wait very long to talk to someone; it's just a process to get to that point. I called mid-afternoon on a Wednesday, so that seems like it would be a peak time to me, although I can't say for sure. 

When I first called, I was welcomed and asked to press 1 for English or 2 for Spanish. I pressed 1, and then I received a new set of instructions. The automated voice said, "If you know your party's extension, press 1. If you are calling about unemployment benefits, press 2. If you are an employee, press 3." I pressed two because I wanted to check on my unemployment claim and was led to the next directory. 

This time, it stated that to find out the status of your unemployment claim or a payment has been made, press 1. To apply for unemployment benefits or for questions about existing claims, press 2. For TRA claims, press 3. For federal or military claims, press 4. For disaster unemployment claims, press 5. 

I chose option 2 once again, and then I had to go through another set of directory questions. At this point, it seemed like they were slightly repetitive, but I kept going because there was no other option. 

This time, it said, "To apply for unemployment benefits, press 1. For questions, problems, or to make changes to your existing claims, press 2. If you are responding to a request for information or you know your party's name or extension, press 3. For all other questions, press 4."

I chose option two again and finally got to a directory that allowed me to talk to someone. The options this time were: For problems with Teleserve or internet payment requests, press 1. If you have questions about mail you received, press 2. To obtain an address or telephone number or update your info, press 3. For questions or problems with your debit card or direct deposit, press 4. For all other information and assistance, press 5. 

Finally, at four and a half minutes, I was able to press 5 and was put on hold. The hold music was classical, and it wasn't too bad. Plus, it only took about a minute to connect with an agent from there. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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