A:Calling this Telus number should go right to a real human being
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Telus Home Phone, Internet, TV?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #2 most popular Telus phone number out of 2. Click above to go back to the main customer service number and other contact information, including Telus email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Telus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Telus number should go right to a real human being
Below are some clips we've found from Telus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to TELUS.
To tell us.
Calls made to and from TELUS may be recorded for quality assurance and training purposes to create TELUS offers for you and to serve you better.
To help get you to the right place, we'll need either your TELUS account number or a phone number associated with your account."
Excerpt from a call with Telus
Wednesday, December 24, 2025 6:18 PM
They may ask your reason for calling (instead of a menu)
"Which one do you know? If you don't know either, say, I don't know my number.
Or if you're interested in joining TELUS, please if you don't know a number to identify with, you can say I don't know."
Excerpt from a call with Telus
Wednesday, October 22, 2025 5:42 PM
They may ask you to enter information with the dial pad
"Welcome to TELUS.
Welcome to understand you want to con
Tell me your enter your"
Excerpt from a call with Telus
Sunday, December 21, 2025 12:43 AM
They may ask you to say or enter information
"Welcome to TELUS.
Calls made to and from TELUS may be recorded for Welcome.
I understand you want I can identify your please tell me your TELUS account number."
Excerpt from a call with Telus
Friday, October 31, 2025 2:14 AM
The first phone menu
"Welcome to TELUS.
Understand you want to connect with a team member, but I need to know the account you're calling about so I can get you to the right place.
You know an account number or telephone number related to your
Try this a different way. Let's go with personal. Let's go with wireline.
Thanks.
To provide the right support, which province are you calling about?
I can get that.
To provide the right support, which province are you calling about?
You are inquiring about home services located in British Columbia or Alberta, press one.
For Ontario or Quebec, press two.
For other provinces, press three."
Excerpt from a call with Telus
Monday, November 17, 2025 5:45 PM
In fact, much of this information on this page is superfluous because this Telus phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Telus operates the call center for this 888-811-2323 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 11,572 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Telus is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 11,572 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Telus is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Telus number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Telus number?
Below is a sample of recent calls to Telus, and their purpose. Are any of these similar to the reason you are trying to call?
Request for human assistance: "I wanna talk to an actual human being."
- From a call lasting 4m 18s , Jan 10, 2026 5:47 PM
Account access issue: "I cannot open my Telus account."
- From a call lasting 1m 30s , Jan 6, 2026 11:38 PM
: ""
- From a call lasting 5m 17s , Jan 6, 2026 8:38 PM
Internet connectivity issue: "My Internet keeps cutting out."
- From a call lasting 4m 56s , Dec 30, 2025 1:42 AM
Discuss loyalty offer: "I want to talk to the loyalty department because I was offered for seventy dollars a month for two years."
- From a call lasting 29m 37s , Dec 30, 2025 1:16 AM
Internet troubleshooting: "My Wi Fi is not working."
- From a call lasting 6m 49s , Dec 29, 2025 8:04 PM
: ""
- From a call lasting 18m 19s , Dec 29, 2025 6:35 PM
Television signal issue: "Kind of a light blue with circles on it."
- From a call lasting 7m 9s , Dec 26, 2025 4:44 PM
: ""
- From a call lasting 9m 35s , Dec 24, 2025 6:18 PM
: ""
- From a call lasting 3m 14s , Dec 19, 2025 2:47 AM