A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TechSoup below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TechSoup phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Option 2
What are the hours and when should I call?
TechSoup operates the call center for this 800-659-3579 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 137 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TechSoup call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TechSoup phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TechSoup staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TechSoup is Saturday.The most busy day to call is Wednesday, which averages 725% more phone calls by comparison.Again, this is based on a sample of 137 calls made with our AI-powered, web-based phone in the last 90 days.
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Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
TechSoup is a nonprofit organization that connects nonprofit organizations, public libraries, and other civil society organizations to essential technology resources. It acts as a technology marketplace, offering a wide range of discounted or donated software, hardware, and services from leading technology vendors. TechSoup's objective is to enable these organizations to leverage technology effectively and achieve their missions more efficiently. By providing access to affordable technology tools, resources, and learning content, TechSoup empowers nonprofits to enhance their productivity, reach, and impact. It also offers a range of supportive services, such as donation program management, capacity-building programs, and access to a vibrant community of technology experts and peers. In summary, TechSoup is a valuable resource hub that equips nonprofits with affordable and relevant technology solutions, enabling them to thrive in a digital world.
TechSoup is a global nonprofit organization that connects eligible nonprofit organizations and public libraries with discounted technology products and services. The process involves a simple three-step mechanism. First, nonprofits and libraries need to register on the TechSoup website and provide some information about their organization. Second, the eligibility of each organization is verified by TechSoup to ensure they meet the necessary requirements to receive technology discounts. Once approved, organizations gain access to a wide range of donated and discounted products and services from leading technology companies. Finally, organizations can select the relevant products or services they require and complete the purchase process through TechSoup's online platform. TechSoup's mission is to empower nonprofits and libraries by providing them with affordable technology solutions, enabling them to focus on their respective missions and create more impactful change in their communities.
TechSoup is a nonprofit organization that aims to support other nonprofits and public libraries with discounted or donated technology products and services. Any eligible nonprofit organization, public library, or educational institution with a recognized charitable status is eligible to use TechSoup. This includes registered charities, libraries, schools, churches, foundations, and governmental entities. Additionally, social welfare and community development organizations, as well as humanitarian groups, are also eligible to access TechSoup's resources. In order to use TechSoup, organizations must meet specific eligibility criteria based on their country, including having a valid legal status, being mission-driven, and adhering to ethical standards. By connecting eligible organizations with technology resources, TechSoup helps them operate and fulfill their missions more efficiently and effectively.
Click the link above to get answers to just about any TechSoup customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call TechSoup is extracted from issues that customers have reported to GetHuman.
This is TechSoup's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TechSoup agent. This phone number is TechSoup's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-3579 include and other customer service issues. Rather than trying to call TechSoup first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, TechSoup has 1 phone number. It's not always clear what is the best way to talk to TechSoup representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TechSoup. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TechSoup. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.