Does StudentUniverse offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for StudentUniverse below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this StudentUniverse phone number to document the phone system.
Here is how our research team describes the way the StudentUniverse phone system greets you: Welcome to Student Universe Travel Services. You've reached our group travel support line if you are traveling by yourself or with individual travel companions and are not part of an organized group or trip. Please press 4 so we can route you to the appropriate support team. However, if you are traveling as part of a group organized trips with your university or youth organization, then press 0 or just stay on the line so our Group Travel Services team can help you.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from StudentUniverse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website at student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside Your call may be monitored or recorded for quality assurance."
Excerpt from a call with StudentUniverse
Friday, January 19, 2024 11:05 PM
The first phone menu
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside the US and Canada, please press two."
Excerpt from a call with StudentUniverse
Friday, January 19, 2024 10:11 PM
What are the hours and when should I call?
StudentUniverse operates the call center for this 800-272-9676 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the StudentUniverse call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StudentUniverse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StudentUniverse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StudentUniverse is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call StudentUniverse is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that StudentUniverse staffs the call center well on Friday.
Why Customers Call StudentUniverse
If you have time to do a bit of reading before you call StudentUniverse, we recommend you read over some of our problem-specific articles.
StudentUniverse accepts various payment methods to provide convenience for students. Our platform supports payments through major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments made through PayPal, a secure and widely used online payment system. Additionally, students may choose to pay using select international payment options, such as Alipay and UnionPay. These options cater to a global clientele and help facilitate seamless transactions for students worldwide. By accepting a range of payment methods, StudentUniverse ensures flexibility and ease for students purchasing flights, hotels, and other travel services through our platform.
The baggage allowance for flights booked on StudentUniverse varies depending on the airline and fare type selected. Generally, most airlines offer a standard baggage allowance of one checked bag weighing up to 50 pounds (23 kilograms), along with one carry-on bag and a personal item. However, it is essential to review the specific baggage policy for the chosen airline before booking the flight, as some airlines may have different restrictions or additional fees for checked baggage. StudentUniverse provides detailed information about baggage allowances during the booking process, allowing customers to select flights that best fit their travel needs and preferences. It is advisable to check with the airline directly or reach out to StudentUniverse's customer support for any further clarification regarding baggage policies.
Click the link above to get answers to just about any StudentUniverse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to StudentUniverse, and their purpose. Are any of these similar to the reason you are trying to call?
Change ticket: "Yes, I booked a ticket but need to change it."
- From a call lasting 22m 30s , Oct 11, 2024 12:29 PM
Cancellation inquiry: "I want to cancel half of my flight from Mumbai to New York due to a medical emergency."
- From a call lasting 22m 46s , Jan 19, 2024 11:05 PM
Question about refund process: "If they accept the request, they will send me the whole money."
- From a call lasting 18m 11s , Jan 19, 2024 10:11 PM
Change flight reservation: "I have a booking from Mumbai to Newark and I want to change the flight due to a medical emergency."
- From a call lasting 3m 24s , Jan 19, 2024 10:07 PM
Information about why customers call StudentUniverse is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and StudentUniverse will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- StudentUniverse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StudentUniverse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StudentUniverse agent. This phone number is StudentUniverse's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-9676 include and other customer service issues. Rather than trying to call StudentUniverse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, StudentUniverse has 1 phone number. It's not always clear what is the best way to talk to StudentUniverse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StudentUniverse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StudentUniverse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.