Sirius/XM Canadien Customer Service

Phone Number & Getting a Rep

Sirius/XM Canadien Customer Service number

888-539-7474
Toll-free·Calls Canadien Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Sirius/XM number?

A:Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Sirius/XM Canadien Customer Service?

A:The average hold time is 8 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

All Sirius/XM customer service contact information

This is the #5 most popular Sirius/XM phone number out of 6. Click above to go back to the main customer service number and other contact information, including Sirius/XM email addresses, twitter handles, and live chat options.

More Sirius/XM Customer Phone Numbers

Customer Service

866-635-5027
Main phone number · Toll-free · 24 hours, 7 days · Say "I don't have it," next say "Representative," then say no to text message. · Please stay on the line and your call will be transferred to the next available agent.

Technical Support

800-998-7900
Toll-free · 24 hours, 7 days · Good way to talk to anyone in Customer Service that speaks English · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

Cancel Services

866-635-5020
Toll-free · 24 hours, 7 days · Follow prompts to cancel service · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

Listener Care

888-601-6296
Toll-free · 24 hours, 7 days · Press 4 · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

Corporate Offices

212-584-5100
24 hours, 7 days · Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc. · Leave a message and we will get back to you as soon as possible.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sirius/XM phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers.
Here is how our research team describes the way the Sirius/XM phone system greets you: Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

What are the hours and when should I call?

Sirius/XM operates the call center for this 888-539-7474 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 13,681 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sirius/XM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sirius/XM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sirius/XM is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 13,681 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Sirius/XM is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sirius/XM staffs the call center well on Tuesday.

Calling this Sirius/XM Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 1, 2023

Calling this number for Sirius/XM proved very effective. When I dialed, I was immediately connected with the automated call center and asked for the reason I was calling. I said I was interested in Sirius/XM and wanted information about starting service.

The system said it would connect me with a representative as soon as possible. Alternatively, it said I could visit the company's website and try to get help that way. I opted to continue to hold, and after two minutes, it came back and asked me if I would rather have the Sirius/XM team text me for assistance. If so, I could get assistance on the number I was using or I could continue to hold for the next representative.

I opted to continue to hold, and a minute later, I was connected with a representative who asked how she could assist me. I said I was interested in possibly subscribing to Sirius/XM and wanted to know about the pricing options. She told me I would have three options if I chose to subscribe, starting with the Platinum package.

She said the Platinum package would offer me all 425 channels in the Sirius/XM library, including news, entertainment, sports and Howard Stern's library. She added I wouldn't hear any ads and I would also have access to the podcasts available from Sirius/XM at this tier. If I chose it, I would pay $23.99 per month once my promotional period expired.

At the next tier, Music and Entertainment, I'd get some of the entertainment and news channels, but not all of them, and I would no longer have access to sports or Howard Stern's library. In all, I'd be getting roughly 400 channels and pay $18.99 per month, after my promotional offer of three months for $3 expired.

Finally, she explained I could opt for the Music Showcase option, which costs $13.99 per month after my promotional period. At this level, most of the 100 channels I received would be music only and would contain ads. There might be an occasional talk or entertainment channel, but much of what I'd be paying for was music.

I asked if the Platinum package was the only way to get the sports channels, and she confirmed that it was. I had no other questions, so she thanked me for calling and said when I was ready to make a decision, I could either call back or go on the company's website and get set up that way.

Overall, I though this was a great experience. The representative was friendly and helpful, and she gave me a complete picture of everything Sirius/XM had to offer. I would have felt comfortable making a decision right then if I had been genuinely calling to decide about adding Sirius/XM services. If I needed services in the future, I would definitely use this number.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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