How do I talk to a live human at Seagate Technology?
A:Press 1 for English, then you must choose an option 1-4.Our free phone can also navigate phone menus to get a live human at Seagate Technology for you.
Q:
Does Seagate Technology offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm CST.The least busy day is Monday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Seagate Technology below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Seagate Technology phone number to document the phone system.
Here is how our research team describes the way the Seagate Technology phone system greets you: For personal storage products, visit the website for available support options. For data storage systems, press 2 to speak to a support agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-4.
Below are some clips we've found from Seagate Technology's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Seagate Technology. If you need support for the live product line, please visit l y v e dot c gate dot com and use the chat feature.
We have specialized agents that can assist you on the website.
Please listen carefully as our support options have changed.
If you need support for Seagate personal storage products such as Barracuda, Ironwolf, Fire Kuda, OneTouch, Expansion, or Ultra Touch, please visit w w w dot Seagate dot com slash contacts for available support options.
If you need support for Seagate data storage systems such as Core Vault, Flash, or Disk Arrays, or Jbaud, please press two to connect to a system support customer advocate.
If you are a California resident and would like to make a privacy rights request, please press three.
I cannot hear you."
Excerpt from a call with Seagate Technology
Friday, July 12, 2024 8:13 PM
What are the hours and when should I call?
Seagate Technology operates the call center for this 800-732-4283 phone number Mon-Fri 8am-6pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Seagate Technology call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Seagate Technology phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Seagate Technology staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Seagate Technology is Monday.The most busy day to call is Tuesday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Seagate Technology is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Seagate Technology staffs the call center well on Monday.
Calling Seagate Technology isn't very effective unless you have a specific type of problem that needs to be solved. In most cases, Seagate will try to push you over to the website, and will tell you that it has specialized technicians who can get on live chats with you if you need assistance.
If you do stay on the line, it will tell you that with most of its products, including the Barracuda and Mosaic storage drives that the average person would use, it recommends going over to the website and starting a live chat with one of the aforementioned technicians. However, it does offer you the chance to select this as a phone option.
Doing so is a trap, because if you select option 1 to get help with this kind of issue, you're instead taken to another menu telling you that Seagate Technology does not offer phone support for these products and that you will have to go online if you want to receive support. You aren't given a chance to go back to the previous menu, and you aren't given a chance to make another selection. The system simply hangs up on you, ending the call.
You can try to work around this by hitting option 2 for the large data storage systems use, but considering that the technician on the other end will ask you for the product information for your storage system when you call, working around this isn't going to be helpful. If you need to get assistance with everyday storage systems, your only option is to go online to Seagate's website.
Unless I was a business owner who used one of these large data storage systems for my business, I would not use this number for customer service. If you have a standard everyday storage disk, you'll get no help here.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Seagate Technology
If you have time to do a bit of reading before you call Seagate Technology, we recommend you read over some of our problem-specific articles.
Seagate Technology offers a wide range of products catering to various storage needs. Their product portfolio includes internal hard drives designed for desktops, laptops, and gaming consoles, providing reliable and high-capacity storage solutions. They also offer external hard drives, both portable and desktop versions, allowing users to store, backup, and access their data from anywhere. Additionally, Seagate provides network-attached storage (NAS) solutions, enabling efficient data sharing and collaboration among multiple users. For a faster data transfer experience, they offer solid-state drives (SSDs) with enhanced performance and durability. Seagate Technology also specializes in storage solutions for enterprise-level applications, such as data centers and cloud computing, providing high-density storage systems and solid-state drive solutions optimized for speed and reliability.
The warranty period for Seagate products typically varies depending on the specific product and region. However, most Seagate internal and external hard drives come with a standard limited warranty of 2-5 years. For enterprise storage solutions, the warranty period may range from 3 to 5 years, while network-attached storage (NAS) systems usually have a warranty of 2-3 years. Seagate also offers extended warranty options that provide additional coverage beyond the standard warranty period. It is recommended to check the specific product documentation or contact Seagate customer support to determine the exact warranty period for a particular product in your region.
Yes, Seagate products are compatible with Mac computers. Seagate offers a wide range of storage solutions that work seamlessly with Mac systems. Whether you need an external hard drive, portable storage, or network-attached storage (NAS), Seagate provides products with Mac compatibility. These storage devices are formatted to be plug-and-play with Mac computers right out of the box. Seagate also provides software tools like the Paragon driver that enable Mac users to access, write, and transfer files to and from Seagate drives effortlessly. Additionally, Seagate's products are Time Machine compatible, allowing Mac users to back up and restore their data easily. With Seagate, you can trust that their products offer reliable and convenient storage options for your Mac.
Click the link above to get answers to just about any Seagate Technology customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Seagate Technology, and their purpose. Are any of these similar to the reason you are trying to call?
External drive detection issue: "My computer can't seem to detect my Seagate Personal Cloud external drive."
- From a call lasting 3m 13s , Nov 5, 2024 4:12 PM
External drive not recognized: "I'm having trouble with my Seagate external drive not being recognized by my computer."
- From a call lasting 2m 59s , Nov 5, 2024 3:58 PM
External drive issue: "I'm having an issue where my computer isn't recognizing my Seagate external drive."
- From a call lasting 2m 39s , Nov 5, 2024 3:55 PM
Information about why customers call Seagate Technology is extracted from issues that customers have reported to GetHuman.
Seagate Technology, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Seagate Technology Customer Service on Facebook / Messenger
Some customer service teams, like that of Seagate Technology, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Seagate Technology Customer Help Desk / Web Support
As a last, sometimes only, resort- Seagate Technology customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Seagate Technology's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Seagate Technology agent. This phone number is Seagate Technology's best phone number because 9,606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-732-4283 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Seagate Technology first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or facebook or web. In total, Seagate Technology has 1 phone number. It's not always clear what is the best way to talk to Seagate Technology representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Seagate Technology. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Seagate Technology. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
