A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Scana Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Scana Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 twice then 1, 2 or 3
Below are some clips we've found from Scana Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Scana Energy.
Your call may be recorded for quality assurance. Please listen carefully as our menu options have changed.
To continue in English, press one.
Let's try that again."
Excerpt from a call with Scana Energy
Tuesday, September 17, 2024 8:07 PM
What are the hours and when should I call?
Scana Energy operates the call center for this 877-467-2262 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Scana Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scana Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scana Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scana Energy is Sunday.The most busy day to call is Friday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
If you would like to cancel your Scana Energy account, you can do so in writing or by electronically contacting SCANA Energy by clicking here. However, you must cancel within 3 days of notice or receiving materials in order to deem your cancellation as timely. You will still have to pay for your services until the disconnection has been completed. Canceling a fixed-rate plan comes with an exit fee. If you are considering canceling your service with Scana Energy because you are relocating, then you can check to see if Scana is available at your new location and then you can have your service transferred rather than canceled.
Scana Energy offers a variety of plans to suit customers' energy needs. The company provides fixed-rate plans, allowing customers to lock in a stable rate for a specified period, providing peace of mind against price fluctuations. These plans are suitable for those seeking stability and budget control. Scana Energy also offers variable-rate plans, where prices can vary based on market conditions. This plan provides flexibility for customers who might want to take advantage of potential price drops. Additionally, Scana Energy offers green energy plans that include electricity generated from renewable resources, providing environmentally conscious options. Customers can choose the plan that best fits their lifestyle and energy goals, ensuring reliable service and customer satisfaction.
Scana Energy offers multiple payment options for its customers' convenience. Customers can choose to pay their bills online through the Scana Energy portal, which allows secure and hassle-free transactions. Additionally, customers have the option to set up automatic recurring payments, ensuring a timely and stress-free process. Another alternative is to make payments through the Scana Energy mobile app, available on both iOS and Android platforms, enabling customers to pay bills anytime and anywhere. For those who prefer traditional methods, payments can be made via mail with a check or money order. Scana Energy also accepts payments over the phone through its automated system or by speaking with a customer service representative. With these various payment options, Scana Energy aims to cater to the diverse needs and preferences of its valued customers.
Click the link above to get answers to just about any Scana Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Scana Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Stove issue assistance: "I just wanted to ask if you could give me some suggestions on things that we can do to eliminate these orange tips."
- From a call lasting 8m 37s , Dec 17, 2024 8:36 PM
Gas stove issue: "A few of the burners are producing the orange tips, fire tips."
- From a call lasting 3m 10s , Dec 17, 2024 8:32 PM
Inquiring about bill amount: "I was trying to see how much a bill was."
- From a call lasting 14m 43s , Nov 14, 2024 8:23 PM
Account name update request: "I needed to make sure that both of our names are on my account."
- From a call lasting 8m 17s , Sep 17, 2024 8:07 PM
Information about why customers call Scana Energy is extracted from issues that customers have reported to GetHuman.
This is Scana Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scana Energy agent. This phone number is Scana Energy's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-467-2262 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Scana Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Scana Energy has 1 phone number. It's not always clear what is the best way to talk to Scana Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scana Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scana Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.