Does San Diego Gas and Electric (SDG&E) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for San Diego Gas and Electric (SDG&E) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this San Diego Gas and Electric (SDG&E) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1, then 6, then 0 OR Press 0 until transferred
Below are some clips we've found from San Diego Gas and Electric (SDG&E)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling SDG and E.
All inbound and outbound calls are recorded for quality services.
To learn how your personal information is used, collected, and protected, visit s d g e dot com forward slash privacy.
Due to the holiday, I can help with the most common inquiries using our automated system Or for faster service, use our SDGE mobile app or s d g e dot com to complete your request online.
For now, let's keep going.
For emergencies such as fire, gas leak, down wires, street light issues, say emergency or press one.
For power outages, say outage or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Monday, January 1, 2024 9:09 PM
They may ask you to say or enter information
"Thanks for calling SDG and E.
All inbound and outbound calls are recorded for quality services.
To learn how your personal information is used, collected, and protected, visit s t g e dot com forward slash privacy.
For emergencies such as fire, gas leak, down wire, street light issues, say emergency.
SDG and E stays vigilant to protect our customers from scams.
We are aware that scammers are posing as SDG and E representatives.
We will never contact customers asking for their credit card, banking, or any other financial information over the phone.
Have you been affected by You said Kim.
Is that right?
My mistake. Please say it again.
Have you been affected by a loss driven by this type of a scam?
Say loss or press one. Are you calling about a different type of scam?
Say scam or press two. To return to the previous menu, say neither or press three.
At any time during this menu, you can say keywords such as account balance, payment arrangements, bill matrix to get there quicker."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Monday, June 3, 2024 10:20 PM
The first phone menu
"Thank you for calling SDG and E. Happy National Customer Service Week.
A big thank you to our customer service team for their dedication in helping our customers like you each day.
Thanks for calling SDG and E.
All inbound and outbound calls are recorded for quality services.
To learn how your personal information is used collected, and protected, visit s d g e dot com forward slash privacy.
For business, say business or press five.
For emergencies such as fire, gas leak, down wires, street light issues, say emergency or press one.
For power outages, say outage or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Wednesday, October 9, 2024 8:47 PM
After you press 3
"At any time during this menu, you can say keywords such as account balance, payment arrangements, bill matrix to get there quicker.
Otherwise, please make a selection from the menu.
Information on care or rebates, say care or rebates or press five.
To schedule a gas appliance service appointment, say service or press six.
To hear this menu again, say repeat or press seven.
Main menu. For billing or payments, say billing or payment or press one.
To start, stop, transfer, restore gas or electric services, or modify an existing move request, say move or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Monday, June 3, 2024 10:20 PM
After you press 4
"For anything else, please hold for the main menu.
At any time during this menu, you can say keywords such as account balance, payment arrangements, bill matrix, to get there quicker.
Otherwise, please make a selection from the menu.
Main menu. For billing or payments, say billing or payment or press one.
To start, stop, transfer, restore gas or electric services, or modify an existing move request, say move or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Friday, February 9, 2024 8:12 PM
What are the hours and when should I call?
San Diego Gas and Electric (SDG&E) operates the call center for this 800-411-7343 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 504 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the San Diego Gas and Electric (SDG&E) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this San Diego Gas and Electric (SDG&E) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like San Diego Gas and Electric (SDG&E) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call San Diego Gas and Electric (SDG&E) is Sunday.The most busy day to call is Tuesday, which averages 444% more phone calls by comparison.Again, this is based on a sample of 504 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call San Diego Gas and Electric (SDG&E)
In summation, the best day to call San Diego Gas and Electric (SDG&E) is Thursday.
Why Customers Call San Diego Gas and Electric (SDG&E)
If you have time to do a bit of reading before you call San Diego Gas and Electric (SDG&E), we recommend you read over some of our problem-specific articles.
The current rates for residential electricity provided by San Diego Gas and Electric (SDG&E) vary depending on the time of day and the level of electricity consumption. SDG&E offers time-of-use (TOU) plans which provide different rates for peak, off-peak, and super off-peak hours. Peak hours usually occur during late afternoons and early evenings when electricity demand is higher. Off-peak and super off-peak hours include mornings, late evenings, and weekends when electricity demand is lower. These TOU plans encourage customers to shift their electricity usage to off-peak hours, promoting energy conservation and potentially reducing costs. For specific details and the most accurate rates, customers are encouraged to visit SDG&E's website or contact their customer service center.
The average monthly bill for a typical household varies depending on factors such as energy consumption, usage patterns, and the size of the residence. At San Diego Gas and Electric (SDG&E), we understand that every household is unique, making it difficult to provide an exact figure. However, we can give you a general idea. Based on our calculations, a typical household may experience an average monthly bill ranging from $80 to $200. This estimated range allows for variations in usage habits and household sizes. We recommend using our online tools or contacting our customer service team to better understand your specific situation and determine how to manage your energy usage efficiently.
Click the link above to get answers to just about any San Diego Gas and Electric (SDG&E) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to San Diego Gas and Electric (SDG&E), and their purpose. Are any of these similar to the reason you are trying to call?
Request for assistance: "Do you have any kind of a program that could help us in this situation?"
- From a call lasting 10m 56s , Nov 14, 2024 8:36 PM
Service activation assistance: "I need assistance turning on my gas and electric service."
- From a call lasting 8m 26s , Oct 29, 2024 6:54 PM
Service transfer and bills: "I know that I need to transfer the service and I'm just kinda, like, feeling a little overwhelmed by all of it."
- From a call lasting 14m 20s , Sep 25, 2024 2:43 PM
Renter's agreement issue: "I'm calling about an issue with my name being placed on a renters agreement."
- From a call lasting 5m 57s , Sep 25, 2024 3:38 AM
Information about why customers call San Diego Gas and Electric (SDG&E) is extracted from issues that customers have reported to GetHuman.
This is San Diego Gas and Electric (SDG&E)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a San Diego Gas and Electric (SDG&E) agent. This phone number is San Diego Gas and Electric (SDG&E)'s best phone number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-411-7343 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call San Diego Gas and Electric (SDG&E) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, San Diego Gas and Electric (SDG&E) has 1 phone number. It's not always clear what is the best way to talk to San Diego Gas and Electric (SDG&E) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for San Diego Gas and Electric (SDG&E). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like San Diego Gas and Electric (SDG&E). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.