Sallie Mae New Student Loans

Phone Number & Getting a Rep

Sallie Mae New Student Loans number

855-756-5626
Toll-free·Calls New Student Loans·See main phone number & contact info
Q:

How do I talk to a human at this Sallie Mae number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 10am-2pm EST. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Sallie Mae New Student Loans?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Sallie Mae customer service contact information

This is the #2 most popular Sallie Mae phone number out of 2. Click above to go back to the main customer service number and other contact information, including Sallie Mae email addresses, twitter handles, and live chat options.

More Sallie Mae Customer Phone Numbers

Existing Student Loans

800-472-5543
Main phone number · Toll-free · Mon-Fri 8am-8pm EST · Repeat "Agent" until you are transferred. · For federal student loan payments, press 1.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sallie Mae phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human

What are the hours and when should I call?

Sallie Mae operates the call center for this 855-756-5626 phone number Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 10am-2pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 782 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sallie Mae phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sallie Mae staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sallie Mae is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 782 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Sallie Mae is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sallie Mae staffs the call center well on Friday.

Calling this Sallie Mae Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 26, 2024

I have a student loan with Sallie Mae, but it's currently on a deferred status. I wanted to talk to someone more about the status of my loan and when it will come due, because I don't want to be taken by surprise. There have been a lot of loopholes and changes with student loans over the past few years between political movements and COVID-19 relief. While I think I have an idea of what is going on, the more I think about it the more I won't feel better until I talk to a loan officer. 

Now, I'm very aware that Sallie Mae processes a large number of student loans on a revolving basis, so I expected the wait to be over an hour. In fact, I wasn't sure what I was in for, so it was a pleasant surprise to be done with the phone call in about ten minutes. The hardest part about the phone call was actually navigating the phone system because it didn't seem to understand me. It didn't seem to recognize anything that I said, but in the end that may have helped me get to a person faster. 

When I called, a recorded message greeted me that said, "Thank you for calling Sallie Mae. Calls may be monitored and recorded. As part of your experience with us, we will be accessing some of your personal information. Learn more by accessing our policy at Sallie Mae/legal/privacy.  In order to assist you, please tell me why you are calling today. You can say things like make a payment or status of an application." I replied, "Talk about making a payment," but the agent didn't understand and said, "Sorry, I didn’t understand you. You can say things like make a payment or status of an application."

I tried again, but varied my words thinking it would help. This time I said, "Talk to an agent about my account status," but that didn't work either. Instead, the automated system said, "Let’s try another way, which one best matches what you are calling about. You can say new loan, existing loan, or make a payment." I replied, "existing loan," and it asked, "Are you calling about a loan that has already had a disbursement?" After I confirmed, it requested that I enter my social security number, account number, or administrative ID. I gave my social security number, but that didn't seem to work for the system either. 

After half a minute of silence during which I thought maybe I got disconnected, it said, "I’m sorry we could not confirm your information. Please wait while we transfer your call." There was another long pause, and then the same voice said, "If you are calling about changing your due date, need information, or to check the status of an existing loan you can do all of that online. Please hold while I transfer you to customer care." Then there was just dead silence again. This was the weirdest part, but if you just hang in there someone will pick up. After that, the call went fast because the agent was able to answer my questions and walked me through what to expect.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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