A:Go straight to a rep almost immediately.Our free phone can also navigate phone menus to get a live human at Rue La La for you.
Q:
Does Rue La La offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rue La La below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rue La La phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Go straight to a rep almost immediately
Below are some clips we've found from Rue La La's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ruvala.
Your call is important to us, and we look forward to assisting you.
This call may be recorded for quality purposes.
If you're calling with a question about placing an order, or about an item you saw on Rue La la, please press one.
If you're calling regarding a current or recent order, please press two."
Excerpt from a call with Rue La La
Thursday, March 21, 2024 12:38 AM
The first phone menu
"Thank you for calling Ruwa Law.
Your call is important to us, and we look forward to assisting you.
This call may be recorded for quality purposes.
If you're calling with a question about placing an order, or about an item you saw on Ruvala, please press one.
If you're calling regarding a current or recent order, please press two.
If you're calling with a question regarding your account, our membership program, or a specific promotion, please press if you have received your order, please press one."
Excerpt from a call with Rue La La
Wednesday, October 23, 2024 12:54 AM
After you press 2
"This call if you have received your order, please press one.
If you have placed an order but have not yet received it, please press two."
Excerpt from a call with Rue La La
Thursday, June 20, 2024 9:32 PM
After you press 3
"For questions about your account, our membership program, or specific promotions, please press one.
If you'd like to request a callback, please make your selection and then press two at any time."
Excerpt from a call with Rue La La
Thursday, March 21, 2024 12:38 AM
What are the hours and when should I call?
Rue La La operates the call center for this 888-992-5252 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 265 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rue La La call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rue La La phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rue La La staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rue La La is Saturday.The most busy day to call is Tuesday, which averages 128% more phone calls by comparison.Again, this is based on a sample of 265 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
Rue La La offers a hassle-free return policy. If you're not completely satisfied with your purchase, you can initiate a return within 30 days from the date of delivery. The items must be in their original condition with all tags and packaging intact. To initiate a return, simply log into your Rue La La account and follow the designated process. Please note that certain items are not eligible for return, such as final sale items, perishable goods, and intimate apparel. Once your return is received and approved, you will receive a refund to your original form of payment. If you prefer, you can also choose to receive store credit. Overall, Rue La La aims to ensure customer satisfaction by providing an efficient and transparent return policy.
Rue La La offers a transparent and convenient shipping policy. Orders are processed within 1-2 business days after purchase. The estimated delivery time is usually 5-7 business days from the shipping date. Shipping costs depend on the items and the destination. Standard shipping fees are applicable, with additional charges for expedited or international deliveries. Rue La La provides real-time tracking information for all orders, allowing customers to easily monitor their package's progress. Free shipping is occasionally offered for specific promotions or purchases over a certain amount. The company takes utmost care in shipping delicate or fragile items to ensure they arrive intact. Overall, Rue La La strives to make the shipping experience reliable, efficient, and customer-centric.
Yes, all the products on Rue La La are guaranteed to be authentic. We understand the importance of trust when shopping online and go the extra mile to ensure that every item available on our site is genuine. We have established strong relationships with trusted brands and authorized retailers, allowing us to offer an extensive selection of authentic products across various categories. Our team of experts meticulously examine each product to verify its authenticity before it is made available to our members. Rest assured, when you shop with Rue La La, you can confidently enjoy the quality and authenticity of the products you purchase.
Click the link above to get answers to just about any Rue La La customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rue La La, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with order: "It's kind of changing the color."
- From a call lasting 9m 56s , Nov 12, 2024 9:01 PM
Return issue clarification: "I wanna return them, but the one item is not coming up when I hit return label."
- From a call lasting 9m 17s , Nov 2, 2024 9:24 PM
Order cancellation inquiry: "But it says in your website that it is partially shipped."
- From a call lasting 4m 38s , Oct 23, 2024 12:58 AM
Trouble checking out online: "I'm having trouble checking out online with my credit on Rue La La."
- From a call lasting 10m 45s , Sep 30, 2024 7:41 PM
Order confirmation inquiry: "I just wanna know, did I order the shoes or not?"
- From a call lasting 12m 49s , Sep 30, 2024 5:01 PM
Information about why customers call Rue La La is extracted from issues that customers have reported to GetHuman.
This is Rue La La's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rue La La agent. This phone number is Rue La La's best phone number because 10,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-992-5252 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Rue La La first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Rue La La has 1 phone number. It's not always clear what is the best way to talk to Rue La La representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rue La La. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rue La La. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.