Randolph Brooks Federal Credit Union Customer Service

Phone Number & Contact Info

Randolph Brooks Federal Credit Union's Best Phone Number

210-945-3300
Calls Customer Service·Most popular Randolph Brooks Federal Credit Union number
Q:

How do I talk to a live human at Randolph Brooks Federal Credit Union?

A:Don't press anything; a representative will come on the line.
Q:

Does Randolph Brooks Federal Credit Union offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 8:30am-4pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Randolph Brooks Federal Credit Union phone number to document the phone system.
Here is how our research team describes the way the Randolph Brooks Federal Credit Union phone system greets you: Account info, press 1. Routing number, press 2. Loans, press 3. Debit or credit card questions, press 4. If you know your party's extension, you may press it at any time. To speak to a representative, remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything; a representative will come on the line.

What are the hours and when should I call?

Randolph Brooks Federal Credit Union operates the call center for this 210-945-3300 phone number Mon-Fri 8am-6pm, Sat 8:30am-4pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 258 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Randolph Brooks Federal Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Randolph Brooks Federal Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Randolph Brooks Federal Credit Union is Friday. The most busy day to call is Monday. Again, this is based on a sample of 258 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Randolph Brooks Federal Credit Union

In summation, the best day to call Randolph Brooks Federal Credit Union is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Randolph Brooks Federal Credit Union staffs the call center well on Friday.

Why Customers Call Randolph Brooks Federal Credit Union

If you have time to do a bit of reading before you call Randolph Brooks Federal Credit Union, we recommend you read over some of our problem-specific articles.

What is the routing number for Randolph Brooks Federal Credit Union?

The routing number for Randolph Brooks Federal Credit Union is 314089681. This unique nine-digit number is essential for various banking transactions, including setting up direct deposit, initiating wire transfers, and processing electronic payments. It is crucial to provide the correct routing number to ensure smooth and accurate transaction processing through the Federal Reserve system. Randolph Brooks Federal Credit Union uses routing number 314089681 to identify and route funds to and from their member accounts, guaranteeing reliable and secure financial services.

What are the different types of accounts offered by Randolph Brooks Federal Credit Union?

Randolph Brooks Federal Credit Union offers a range of account options to cater to diverse financial needs. The various account types include savings accounts for individuals and businesses, enabling members to save and earn dividends on their deposits. Checking accounts are available with added features such as access to online banking and a debit card for convenient day-to-day transactions. For members seeking higher returns, certificates of deposit (CDs) provide fixed-term investment options with competitive interest rates. Loans are also extended to members including auto loans, personal loans, and home loans, providing convenient financing options. Additionally, the credit union offers specialized accounts like Health Savings Accounts (HSAs) to aid in healthcare expenses and Individual Retirement Accounts (IRAs) for retirement planning. Randolph Brooks Federal Credit Union ensures members have access to a comprehensive suite of accounts tailored to their financial goals.

Does Randolph Brooks Federal Credit Union offer mobile banking services?

Yes, Randolph Brooks Federal Credit Union offers mobile banking services for the convenience of its members. With our mobile banking app, members can easily access their accounts from their smartphones or tablets anytime, anywhere. The mobile banking app allows users to view account balances, transfer funds between accounts, pay bills, deposit checks using mobile deposit, and even locate nearby ATM and branch locations. Our mobile banking services are secure and designed to provide a seamless and user-friendly experience. Members can have peace of mind knowing that their financial information is safeguarded through encryption and multi-factor authentication. Stay connected to your finances on the go with Randolph Brooks Federal Credit Union's mobile banking services.

Top Randolph Brooks Federal Credit Union customer service problems

Click the link above to get answers to just about any Randolph Brooks Federal Credit Union customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Randolph Brooks Federal Credit Union is extracted from issues that customers have reported to GetHuman.
Randolph Brooks Federal Credit Union issues reported to GetHuman

More Randolph Brooks Federal Credit Union Customer Service Contacts

There are of course other ways to contact Randolph Brooks Federal Credit Union customer service besides the phone. Below we list the best ones, by medium.

Randolph Brooks Federal Credit Union Customer Email Addresses

memberservices@rbfcu.org - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Randolph Brooks Federal Credit Union will reply our your email.

Randolph Brooks Federal Credit Union Customer Help Desk / Web Support

rbfcu.org - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Randolph Brooks Federal Credit Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Randolph Brooks Federal Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Randolph Brooks Federal Credit Union agent. This phone number is Randolph Brooks Federal Credit Union's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 210-945-3300 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Randolph Brooks Federal Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Randolph Brooks Federal Credit Union has 1 phone number. It's not always clear what is the best way to talk to Randolph Brooks Federal Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Randolph Brooks Federal Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Randolph Brooks Federal Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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