Does RBC Direct Investing offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for RBC Direct Investing below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this RBC Direct Investing phone number to document the phone system.
Here is how our research team describes the way the RBC Direct Investing phone system greets you: Please tell me, how may I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
What are the hours and when should I call?
RBC Direct Investing operates the call center for this 800-769-2560 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 63 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the RBC Direct Investing call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RBC Direct Investing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RBC Direct Investing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RBC Direct Investing is Monday.The most busy day to call is Friday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 63 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call RBC Direct Investing is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RBC Direct Investing staffs the call center well on Monday.
Why Customers Call RBC Direct Investing
If you have time to do a bit of reading before you call RBC Direct Investing, we recommend you read over some of our problem-specific articles.
RBC Direct Investing is an online brokerage platform offered by Royal Bank of Canada (RBC). It provides individuals with a convenient and user-friendly way to invest in a wide range of financial instruments, including stocks, bonds, mutual funds, and exchange-traded funds. Through RBC Direct Investing, clients can access real-time market data, research tools, and educational resources to make informed investment decisions. The platform offers a variety of account types, such as Registered Retirement Savings Plans (RRSPs), Tax-Free Savings Accounts (TFSAs), and non-registered accounts, catering to different investment needs and goals. RBC Direct Investing also offers a mobile app, allowing users to trade and manage their investments on the go. With its comprehensive features and trusted reputation of RBC, RBC Direct Investing is an ideal choice for individuals looking to take control of their financial future.
The account minimums for RBC Direct Investing vary depending on the type of account you want to open. For non-registered accounts, there is no minimum balance requirement. However, for registered accounts like Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs), the minimum initial deposit is $500. It is important to note that these minimums are subject to change, and additional fees or requirements may apply. So it's always best to check with RBC Direct Investing or review their website for the most up-to-date information on account minimums and any other eligibility criteria.
The fees associated with RBC Direct Investing include trading commissions, account maintenance fees, and administrative fees. For trading equities and exchange-traded funds (ETFs), clients are charged a flat fee of $9.95 per trade. Options trading incurs an additional fee of $9.95 plus $1.25 per contract. Account maintenance fees are waived for clients who meet certain criteria, such as having a minimum balance of $15,000 or making at least one trade per quarter. For registered accounts (such as RRSPs and TFSAs), there is an annual fee of $100. Other administrative fees may apply for activities like transferring funds or converting currencies. It is important to review the full fee schedule on the RBC Direct Investing website for a comprehensive understanding of all associated fees.
Click the link above to get answers to just about any RBC Direct Investing customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call RBC Direct Investing is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- RBC Direct Investing customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is RBC Direct Investing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RBC Direct Investing agent. This phone number is RBC Direct Investing's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-2560 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call RBC Direct Investing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, RBC Direct Investing has 1 phone number. It's not always clear what is the best way to talk to RBC Direct Investing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RBC Direct Investing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RBC Direct Investing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.