A:Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST.The least busy day is Friday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Optimum Technical Support?
A:The average hold time is 20 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #3 most popular Optimum phone number out of 7. Click above to go back to the main customer service number and other contact information, including Optimum email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 9am-5pm, Sat 9am-1pm EST · Press 1, then 0 at each prompt until transferred · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST · Just wait through the menu and they'll eventually transfer you. · Say or enter the 10-digit phone number on my account or say "use my account number."
24 hours, 7 days · Just follow the prompts. they have improved their response time and service dramatically. · Say or enter the 10-digit phone number on my account or say "use my account number."
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Optimum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 to order service, press 2 for customer service, or press 3 to hear current promotions
What are the hours and when should I call?
Optimum operates the call center for this 877-584-2495 phone number Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 30,839 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optimum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optimum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Optimum is Friday.The most busy day to call is Monday.Again, this is based on a sample of 30,839 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Optimum is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optimum staffs the call center well on Friday.