A:Press 1 for English, next press 3.Our free phone can also navigate phone menus to get a live human at Night Owl for you.
Q:
Does Night Owl offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Night Owl below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Night Owl phone number to document the phone system.
Here is how our research team describes the way the Night Owl phone system greets you: Thank you for calling Night Owl Security Products. For English, press 1. Please listen carefully, as our options may have changed. For Technical Support, press 1. For questions regarding your warranty, press 2. If you have product-related questions before you purchase your Night Owl product, press 3 to speak with our presales department.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, next press 3.
Below are some clips we've found from Night Owl's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Night Owl Security Products.
For English, press one.
Please listen carefully as our options may have changed.
For technical support, press one. For questions regarding your warranty, press two.
Do you have product related questions before you purchase your Nite Owl product?"
Excerpt from a call with Night Owl
Monday, January 15, 2024 4:02 PM
What are the hours and when should I call?
Night Owl operates the call center for this 866-390-1303 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 226 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Night Owl call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Night Owl phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Night Owl staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Night Owl is Friday.The most busy day to call is Wednesday, which averages 43% more phone calls by comparison.Again, this is based on a sample of 226 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Night Owl is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Night Owl staffs the call center well on Friday.
Why Customers Call Night Owl
Below is a sample of recent calls to Night Owl, and their purpose. Are any of these similar to the reason you are trying to call?
PVR connection issue: "I'm having an issue with the PVR connection."
- From a call lasting 1m 50s , Dec 1, 2024 7:29 PM
Information about why customers call Night Owl is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Night Owl will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Night Owl customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Night Owl's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Night Owl agent. This phone number is Night Owl's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-390-1303 include and other customer service issues. Rather than trying to call Night Owl first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Night Owl has 1 phone number. It's not always clear what is the best way to talk to Night Owl representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Night Owl. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Night Owl. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.