New York State Department of Taxation and Finance Customer Service

Phone Number & Contact Info

New York State Department of Taxation and Finance's Best Phone Number

518-457-5181
Calls Customer Service·Most popular New York State Department of Taxation and Finance number
Q:

How do I talk to a live human at New York State Department of Taxation and Finance?

A:Press 1, then 3 then 4.
Q:

Does New York State Department of Taxation and Finance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-4:30pm EST. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New York State Department of Taxation and Finance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 3 then 4

What are the hours and when should I call?

New York State Department of Taxation and Finance operates the call center for this 518-457-5181 phone number Mon-Fri 8:30am-4:30pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 7,655 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York State Department of Taxation and Finance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York State Department of Taxation and Finance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York State Department of Taxation and Finance is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 7,655 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call New York State Department of Taxation and Finance

In summation, the best day to call New York State Department of Taxation and Finance is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this New York State Department of Taxation and Finance number, but it is also the day with the shortest hold times.

Why Customers Call New York State Department of Taxation and Finance

If you have time to do a bit of reading before you call New York State Department of Taxation and Finance, we recommend you read over some of our problem-specific articles.

What are the income tax rates in New York State?

In New York State, the income tax rates are determined by a progressive tax system, which means that the tax rate increases as the income level rises. As of 2021, the income tax rates for individuals range from 4% to 8.82%. The tax brackets are divided as follows: for incomes up to $17,150, the tax rate is 4%; for incomes between $17,150 and $43,000, the tax rate is 4.5%; for incomes between $43,000 and $161,550, the tax rate is 5.25%; for incomes between $161,550 and $323,200, the tax rate is 5.9%; for incomes between $323,200 and $2,155,350, the tax rate is 6.33%; and for incomes above $2,155,350, the tax rate is 8.82%. It's important to note that these rates are subject to change by the state legislature.

What deductions or credits are available to New York State residents?

New York State residents are eligible for various deductions and credits to reduce their tax liabilities. Deductions include expenses such as job-related moving expenses, certain self-employment expenses, and contributions to New York 529 College Savings Program. Additionally, individuals can claim deductions for qualified medical and dental expenses, property taxes, mortgage interest, and charitable contributions. Residents may also qualify for various tax credits, such as the Earned Income Tax Credit (EITC), Child and Dependent Care Credit, Empire State Child Credit, and Real Property Tax Credit. Furthermore, credits for the rehabilitation of historic properties, renewable energy, low-income housing, and New York State film production are available. It's essential for residents to review the specific eligibility requirements and consult the New York State Department of Taxation and Finance or a qualified tax professional for detailed guidance.

Are there any tax incentives or programs for businesses in New York State?

Yes, there are several tax incentives and programs available for businesses in New York State. These initiatives aim to promote business growth, job creation, and economic development. Some of the key incentives include the Excelsior Jobs Program, which offers tax credits for businesses in targeted industries; the Start-Up NY program, which provides tax benefits for new businesses operating on or near eligible college campuses; and the Empire State Film Production Tax Credit, which encourages film and television productions to be made in New York State. Additionally, businesses may qualify for property tax exemptions through industrial development agencies, and research and development tax credits are available to incentivize innovation and technological advancements. Overall, these programs and incentives provide opportunities for businesses to reduce their tax burdens and grow in New York State.

Top New York State Department of Taxation and Finance customer service problems

Click the link above to get answers to just about any New York State Department of Taxation and Finance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call New York State Department of Taxation and Finance is extracted from issues that customers have reported to GetHuman.
New York State Department of Taxation and Finance issues reported to GetHuman

Conclusion and closing notes

This is New York State Department of Taxation and Finance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York State Department of Taxation and Finance agent. This phone number is New York State Department of Taxation and Finance's best phone number because 45,930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 518-457-5181 include Account Access, Setup Payment Arrangement, Check on a Claim, Track a Return, Ask For Tax Help and other customer service issues. The New York State Department of Taxation and Finance call center that you call into has employees from New York and is open Mon-Fri 8:30am-4:30pm ET according to customers. In total, New York State Department of Taxation and Finance has 1 phone number. It's not always clear what is the best way to talk to New York State Department of Taxation and Finance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York State Department of Taxation and Finance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York State Department of Taxation and Finance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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