New York MTA Lost & Found

Phone Number & Getting a Rep

New York MTA Lost & Found number

212-712-4500
Q:

How do I talk to a human at this New York MTA number?

A:Use this number for contacting lost and found. Just wait on the line.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Tue 8am-3:30pm, Wed-Thu 11am-6:30pm, Fri 8am-3:30pm EST. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to New York MTA Lost & Found?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All New York MTA customer service contact information

This is the #2 most popular New York MTA phone number out of 4. Click above to go back to the main customer service number and other contact information, including New York MTA email addresses, twitter handles, and live chat options.

More New York MTA Customer Phone Numbers

Customer Service

511
Main phone number · 6am-10pm EST · Only from a New York MTA phone · Say "Comments and concerns" ·

Metrocard Customer Service

212-638-7622
24 hours, 7 days · Calling this New York MTA number should go right to a real human being ·

Claims Department

718-330-1234
24 hours, 7 days · Shortcut to claims ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this New York MTA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Use this number for contacting lost and found. Just wait on the line.

What are the hours and when should I call?

New York MTA operates the call center for this 212-712-4500 phone number Mon-Tue 8am-3:30pm, Wed-Thu 11am-6:30pm, Fri 8am-3:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,282 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York MTA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York MTA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York MTA is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 2,282 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call New York MTA is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York MTA staffs the call center well on Wednesday.
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