A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat 8am-5pm EST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Monat below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Monat phone number to document the phone system.
Here is how our research team describes the way the Monat phone system greets you: Thank you for calling Monet Global Customer and Market Partner Care. We've recently streamlined our menu. Please listen carefully. For VIP customers, please press 1. For market partners, please press 2. For everything else, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Monat's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Monet Global customer and market partner care.
We've recently streamlined our menu. Please listen carefully."
Excerpt from a call with Monat
Friday, August 16, 2024 2:31 PM
The first phone menu
"Thank you for calling Monet Global customer and market partner care.
We've recently streamlined our menu. Please listen carefully.
For VIP customers, please press one.
For market partners, please press two.
For everything else, press four."
Excerpt from a call with Monat
Monday, April 22, 2024 8:32 PM
What are the hours and when should I call?
Monat operates the call center for this 888-867-9987 phone number Mon-Fri 8am-11pm, Sat 8am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Monat call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Monat phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Monat staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Monat is Saturday.The most busy day to call is Friday, which averages 229% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
Monat is a leading hair and skincare company that offers high-quality, naturally-based products. They specialize in providing innovative solutions for hair concerns such as hair loss, dryness, and damage. Monat products are created using the latest scientific research and natural ingredients, carefully selected to promote hair health and vitality. Monat's range includes shampoos, conditioners, serums, and styling products that cater to various hair types and concerns. They prioritize the use of clean, non-toxic formulations that are free from harmful chemicals like sulfates and parabens. Monat also offers a unique business opportunity for individuals looking to start their own beauty business as independent market partners. With a commitment to sustainability and cruelty-free practices, Monat aims to empower individuals to achieve healthy, beautiful hair.
Yes, Monat products are safe to use. Monat prioritizes the safety and well-being of its customers and the ingredients used in their products are carefully selected and rigorously tested. Monat employs a scientific approach to develop high-quality hair and skincare solutions that are safe and effective. They ensure their products are free from harmful toxins such as sulfates, parabens, phthalates, and other harsh ingredients commonly found in traditional hair-care products. Monat products are also cruelty-free, meaning they are not tested on animals. The company follows strict manufacturing processes to maintain the highest safety standards. Additionally, Monat offers a 30-day satisfaction guarantee to ensure customer satisfaction and confidence in their products.
Yes, Monat products are cruelty-free. The company does not test its products on animals, and it is committed to providing safe and ethical beauty solutions. Monat has received the Leaping Bunny certification, which is recognized internationally as a symbol of cruelty-free cosmetics. They do not use any animal-derived ingredients and ensure that their entire supply chain adheres to their cruelty-free policy. Monat believes in the importance of caring for animals and ensuring their well-being while still delivering high-quality hair and skincare products. By choosing Monat, customers can confidently support a brand that is dedicated to cruelty-free practices and the well-being of both people and animals.
Click the link above to get answers to just about any Monat customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Monat, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel order and refund: "I would like to cancel it and be pay back."
- From a call lasting 6m 3s , Nov 21, 2024 8:57 PM
Ordering assistance requested: "I am interested in ordering something, and I could not navigate the website."
- From a call lasting 2m 38s , Sep 18, 2024 4:39 PM
Cancel subscription charge: "But I need it canceled."
- From a call lasting 10m 18s , Aug 25, 2024 4:55 PM
Issue with product charges: "I just wanna take it off my charge because I saw that you stopped charging me, but somehow you started charging me today after a few months."
- From a call lasting 3m 12s , Aug 25, 2024 4:41 PM
Information about why customers call Monat is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Monat will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Monat customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Monat's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Monat agent. This phone number is Monat's best phone number because 23,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-867-9987 include Product Feedback, Place an Order, Refund a Charge, Track an Order, Update Account Info and other customer service issues. The Monat call center that you call into has employees from null and is open Mon-Fri 8am-11pm, Sat 8am-5pm ET according to customers. In total, Monat has 1 phone number. It's not always clear what is the best way to talk to Monat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Monat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Monat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.