A:Not at this number; hours here are Mon-Fri 8am-6pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Midway USA below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Midway USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Midway USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling MidwayUSA.
In order to serve you best, please listen to the following options.
To place an order, please press one.
For all other customer service needs, please press two.
Your call will be answered in the order it was received. Please hold for the next available agent.
We appreciate your patience. Your wait time will be approximately one minute."
Excerpt from a call with Midway USA
Friday, January 19, 2024 8:45 PM
The first phone menu
"Thank you for calling MidwayUSA.
In order to serve you best, please listen to the following options.
Your call will be answered in the order it was received.
We appreciate the opportunity to serve you. And as always, thanks for your business.
To place an order, please press one.
For all other customer service needs, please press two."
Excerpt from a call with Midway USA
Tuesday, May 28, 2024 7:12 PM
What are the hours and when should I call?
Midway USA operates the call center for this 800-243-3220 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Midway USA call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Midway USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Midway USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Midway USA is Wednesday.The most busy day to call is Tuesday, which averages 220% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Midway USA is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Midway USA staffs the call center well on Wednesday.
Why Customers Call Midway USA
If you have time to do a bit of reading before you call Midway USA, we recommend you read over some of our problem-specific articles.
Midway USA is a reputable online retailer specializing in shooting, hunting, and outdoor products. Established in 1977, it offers an extensive range of firearms, ammunition, optics, reloading supplies, and other related accessories. With a commitment to customer satisfaction, Midway USA strives to provide quality products at competitive prices. Its user-friendly website allows customers to conveniently search and shop for various items from renowned brands. Besides being a retailer, Midway USA also aims to educate and support the shooting community through resources like videos, articles, and a forum. With a broad selection, affordable prices, and a wealth of knowledge, Midway USA is a trusted destination for firearm enthusiasts, hunters, and outdoor enthusiasts seeking reliable products and expertise.
Midway USA provides a satisfaction guarantee on all products purchased from their website. This means that if customers are not satisfied with their purchase at any time, they can return or exchange the item for a refund or replacement. Additionally, many products sold by Midway USA are covered by manufacturer warranties, which vary depending on the specific product. Midway USA encourages customers to check the product's description or package for any warranty information provided by the manufacturer. For further assistance or questions regarding warranties, customers can contact Midway USA's customer service team, who will be more than happy to assist.
Yes, you can purchase gift cards from Midway USA. Our gift cards are a perfect choice for any shooting sports enthusiast or outdoor enthusiast. They are available in various denominations and can be easily purchased online through our website or at any of our retail stores. Gift cards from Midway USA make great gifts for holidays, birthdays, or any special occasion. You can easily personalize the gift card with a message and have it delivered either by mail or by email. These gift cards can be used to purchase any product from our extensive range, including firearms, ammunition, optics, reloading supplies, and much more.
Click the link above to get answers to just about any Midway USA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Midway USA, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking bifold cross sticks: "I'm looking for some bifold, light cross sticks for my Sharps rifle, but it seems like you guys don't make them."
- From a call lasting 2m 16s , Feb 9, 2024 7:01 PM
Information about why customers call Midway USA is extracted from issues that customers have reported to GetHuman.
This is Midway USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Midway USA agent. This phone number is Midway USA's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-243-3220 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Midway USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Midway USA has 1 phone number. It's not always clear what is the best way to talk to Midway USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Midway USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Midway USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.