McAfee Enterprise Technical Support

Phone Number & Getting a Rep

McAfee Enterprise Technical Support number

800-937-2237
Toll-free·Calls Enterprise Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this McAfee number?

A:This number for Technical Support
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to McAfee Enterprise Technical Support?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All McAfee customer service contact information

This is the #2 most popular McAfee phone number out of 2. Click above to go back to the main customer service number and other contact information, including McAfee email addresses, twitter handles, and live chat options.

More McAfee Customer Phone Numbers

Customer Support

866-622-3911
Main phone number · Toll-free · 24 hours, 7 days · Press #3 · Billing, recent charges, or managing your account, press 1. Possible fraud or scams, press 2. Identity protection questions, press 3. Technical support, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this McAfee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This number for Technical Support
Here is how our research team describes the way the McAfee phone system greets you: Trilex products, press 1. SkyHi security products, press 2. Customer service, press 9.

What are the hours and when should I call?

McAfee operates the call center for this 800-937-2237 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,527 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this McAfee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like McAfee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call McAfee is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 1,527 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call McAfee is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that McAfee staffs the call center well on Tuesday.

Why call this McAfee number?

Below is a sample of recent calls to McAfee, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 51s , Aug 15, 2024 3:21 PM

Calling this McAfee Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 21, 2023

This number no longer works as a phone number for McAfee, thanks to a merger of sorts between McAfee and FireEye. In 2022, McAfee and FireEye combined forces to offer larger-scale cybersecurity security solutions, forming a new company called Trellix. In the merger, Trellix apparently gained access to this phone number as one of its support lines. 

When I dialed, I was told that I had reached Trellix, not McAfee. The first time I called, I hung up to do more research before calling back. The second time, I was told that I had called after hours, but the system could still work with me to find a solution. I was offered three choices: Trellix services, FireEye products or customer services. No mention of McAfee ever existing was presented in the automated system.

I opted for customer services, and despite supposedly being after hours, I was immediately connected to a representative who confirmed that I had reached Trellix and asked how she could assist me. I said that I was trying to get information about antivirus software, and she told me that I was looking for McAfee and could no longer use the number I had dialed to reach them. She offered to give me the number for McAfee, and told me to dial 1-866-622-3911 to connect with them. I thanked her for that information and ended the call at that point.

Searching this number no longer reveals any results for McAfee, which seems to offer the type of antivirus software the everyday person would use. Trellix, on the other hand, seems to be aimed at companies who need IT solutions for their workplaces. Its website appears to focus on cybersecurity for larger networks that could be vulnerable to hackers, something that McAfee antivirus users really don't have to worry about.

For most people, I wouldn't recommend using this number. The average person is going to get much more use from calling McAfee itself for antivirus help. The McAfee site still exists and is still very much operational, so the merger to Trellix hasn't taken away that option. Instead, it seems to have streamlined the two businesses so that one focuses on smaller security that affects our everyday lives, and the other takes care of larger projects that can affect hundreds to thousands of people at one time.

Unless you happen to run a business or make decisions about internet security for a business, this number isn't going to provide much use. If neither one applies to you, the provided number for McAfee will likely do a better job of getting you the support you desire. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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