Marcus by Goldman Sachs GM Business Cards

Phone Number & Getting a Rep

Marcus by Goldman Sachs GM Business Cards number

833-773-0990
Toll-free·Calls GM Business Cards·See main phone number & contact info
Q:

How do I talk to a human at this Marcus by Goldman Sachs number?

A:Calling this Marcus by Goldman Sachs number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Marcus by Goldman Sachs GM Business Cards?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Marcus by Goldman Sachs customer service contact information

This is the #6 most popular Marcus by Goldman Sachs phone number out of 6. Click above to go back to the main customer service number and other contact information, including Marcus by Goldman Sachs email addresses, twitter handles, and live chat options.

More Marcus by Goldman Sachs Customer Phone Numbers

Personal Loans and MarcusPay

844-627-2872
Main phone number · Toll-free · Mon-Fri 9am-10pm, Sat-Sun 9am-7pm EST · Calling this Marcus by Goldman Sachs number should go right to a real human being · All of our Landing Specialists are currently assisting other customers. Please continue to hold; your call will be answered in the order it was received.

Online Savings Accounts

855-730-7283
Toll-free · 24 hours, 7 days · Calling this Marcus by Goldman Sachs number should go right to a real human being · In a few words, how can I help you today?

Business Lending

833-906-2224
Toll-free · Mon-Fri 9am-10pm, Sat-Sun 9am-7pm EST · Calling this Marcus by Goldman Sachs number should go right to a real human being · All of our Landing Specialists are currently assisting other customers. Please continue to hold; your call will be answered in the order it was received.

Marcus Invest

833-720-6468
Toll-free · Mon-Fri 9am-6:30pm EST · Calling this Marcus by Goldman Sachs number should go right to a real human being · Please stay on the line, and our automated system will help direct your call. If you are calling about your savings account or Certificate of Deposit account, press 1; otherwise, please stay on the line, and a representative will be with you as soon as possible.

GM Rewards Cards

833-773-0988
Toll-free · 24 hours, 7 days · Calling this Marcus by Goldman Sachs number should go right to a real human being · In a few words, how can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Marcus by Goldman Sachs phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Marcus by Goldman Sachs number should go right to a real human being
Here is how our research team describes the way the Marcus by Goldman Sachs phone system greets you: In a few words, how can I help you today?
In fact, much of this information on this page is superfluous because this Marcus by Goldman Sachs phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Marcus by Goldman Sachs operates the call center for this 833-773-0990 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 11,589 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marcus by Goldman Sachs phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marcus by Goldman Sachs staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Marcus by Goldman Sachs is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 11,589 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Marcus by Goldman Sachs is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Marcus by Goldman Sachs staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Marcus by Goldman Sachs Customer Number

Contacting this number really isn't going to be a lot of help unless you already have this card. That's because the customer service representatives for this number are trained to provide assistance to existing customers, not new ones. If you're trying to become a new customer, you're not going to get a lot of help from talking to anyone with this number.

There are some good parts to calling this number, notably the amount of time it takes to reach a representative. The system isn't always good at recognizing commands, but it does appear to push you through to a representative after guessing wrong on three occasions. It also seems to count asking for which language you want as part of these three guesses, as I had one call where I waited twice to press English and was then put through on the first misunderstanding by the system.

When I was put through, the representative confirmed that I had reached the Goldman Sachs Business Cards phone line and asked for my name. I provided it to her and asked what were the benefits of the card in question, as I was considering getting the card for my business. I told her that I was a small business owner, but I wasn't sure if the card was a good fit for me and wanted to get information.

The representative said that she honestly didn't know because she and other representatives didn't get much information about the program and its benefits. She explained that she didn't have that information in front of her, but she would take a look to see if she could pull it up. I told her that would be fine, and I asked her if I would be more likely to find the information on their website.

She said that would likely be my better bet, as she wasn't able to find much in the way of information. What she did find told me that I could gain points for all spending with this card and would get more points for any spending I did at a GM location, such as for an oil change or for maintenance. I asked her if this card was meant for GM owners specifically, and she confirmed that it was. 

She said that many people used it to help pay for maintenance, and even if I wasn't a GM customer, I could still use points to get other rewards. With no other questions, I thanked her for her time and ended the call.

Overall, I thought the representative seemed genuinely concerned about trying to help, but wasn't really given the tools needed to help anyone outside of the program. If you're not already a card holder, you're not going be able to get enough information to decide if this card is worth it for you.

If I was a cardholder, I would likely use this phone number for assistance, but it doesn't do you any good without holding the card.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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