A:Press 2, then say "I don't know", then "I don't know" then press 0
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Macy's Credit Card Customer Service?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #2 most popular Macy's phone number out of 5. Click above to go back to the main customer service number and other contact information, including Macy's email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Say "Representative" 2 times, then say "Something Else." · In a few words, tell me how I can help you?
Mon-Fri 9am-5pm EST · Direct to Corp. HQ Office · If you know the extension you are calling, press 1. To reach the store, press 2. Credit card questions, press 3. Question regarding a recent order, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Macy's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then say "I don't know", then "I don't know" then press 0
Here is how our research team describes the way the Macy's phone system greets you: In a few words, please tell me why you are calling today.
Below are some clips we've found from Macy's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's Credit and Customer Services.
This call may be monitored or recorded.
In a few words, please tell me why you're calling today."
Excerpt from a call with Macy's
Saturday, May 4, 2024 8:30 PM
What are the hours and when should I call?
Macy's operates the call center for this 800-264-0069 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 315 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's is Saturday.The most busy day to call is Monday, which averages 104% more phone calls by comparison.Again, this is based on a sample of 315 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Macy's is Tuesday.
Why call this Macy's number?
Below is a sample of recent calls to Macy's, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 4m 59s , Nov 22, 2024 12:42 AM
: ""
- From a call lasting 2m 9s , Nov 18, 2024 11:30 AM
Lost Macy's credit card: "I have lost my Macy's credit card."
- From a call lasting 3m 51s , Nov 3, 2024 11:49 PM
: ""
- From a call lasting 1m 49s , Nov 3, 2024 11:48 PM
Lost credit card number: "I have lost my credit number."
- From a call lasting 4m 15s , Nov 3, 2024 11:45 PM
: ""
- From a call lasting 5m 11s , Nov 3, 2024 11:39 PM
Lost credit card: "I have lost my credit card."
- From a call lasting 2m 52s , Nov 3, 2024 8:45 PM
: ""
- From a call lasting 2m 44s , Nov 3, 2024 8:40 PM