MAPFRE Insurance Billing

Phone Number & Getting a Rep

MAPFRE Insurance Billing number

800-922-8276
Toll-free·Calls Billing·See main phone number & contact info
Q:

How do I talk to a human at this MAPFRE Insurance number?

A:For Massachusetts Billing and Payment information
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-6pm EST. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to MAPFRE Insurance Billing?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All MAPFRE Insurance customer service contact information

This is the #2 most popular MAPFRE Insurance phone number out of 2. Click above to go back to the main customer service number and other contact information, including MAPFRE Insurance email addresses, twitter handles, and live chat options.

More MAPFRE Insurance Customer Phone Numbers

Customer Service

800-513-4813
Main phone number · Toll-free · 24 hours, 7 days · For New Hampshire Billing and Payment information ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this MAPFRE Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Massachusetts Billing and Payment information

What are the hours and when should I call?

MAPFRE Insurance operates the call center for this 800-922-8276 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 552 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MAPFRE Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MAPFRE Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call MAPFRE Insurance is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 552 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call MAPFRE Insurance is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MAPFRE Insurance staffs the call center well on Friday.

Calling this MAPFRE Insurance Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 22, 2024

I'm looking for a new insurance company that isn't one of the major carriers because I think that with my clean driving record opting for a lesser-known one might treat me better. I already know what most major carriers can offer me, but I wanted to see what someone else could do, so I called MAPFRE. When I am looking at insurance policies I like to call companies and talk to someone directly. It's easier than comparing policies online and it seems that everyone has an extra offer they can pull out if they think they are losing you over the phone. 

MAPFRE offers both home and auto insurance, and I'm sure that people call at times to talk about both types of policies. They probably also get a lot of phone calls from people who need to file claims and those who need to check on their claims. Therefore, I expected that it might take a few minutes to get to someone, but I was hoping it wouldn't take over an hour. Lucky for me once I got through the system, it only took me a few minutes. 

When I first called, an automated assistant stated, "Thank you for calling MAPFRE Insurance. Please listen carefully as our menu options have changed. If you know the extension of the person you are trying to reach, you may enter it now. If you are a MAPFRE insurance agent, press 1. All other callers, please remain on the line or press 2." I decided just to wait in line and then another message stated, "Did you know that you can manage your policy, make a payment, or start a claim online? Head to www.MAPFRE.com. Select your state and log in using your email account." 

Then after one one ring, the recorded message stated, "Are you calling for help with claims, have a billing-related question, or do you need to make a payment?" I answered that I wanted to talk about policies, but somehow it thought I was calling about claims and asked, "Are you calling to report a new claim?" I said no, and it told me, "Using examples like deductible-related claims, explain what you need today." This time I said, "Policy questions." 

The automated message responded back, "Okay, I can get you to an agent for help, but I need to ask you some questions first." It clearly didn't get that I wanted to talk about a policy because it kept trying to find my account using my phone number, name, and then vehicle number but obviously, it didn't work. The good news is that after gathering that information, it said that it would transfer me to someone who would help. I was quickly transferred to a hold line and after ten minutes was able to talk to someone willing to answer my questions. They were very helpful and I hung up knowing what they would offer me. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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