Liberty Mutual Claims Department

Phone Number & Getting a Rep

Liberty Mutual Claims Department number

800-225-2467
Toll-free·Calls Claims Department·See main phone number & contact info
Q:

How do I talk to a human at this Liberty Mutual number?

A:Don't press anything, just wait on the line.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Liberty Mutual Claims Department?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Liberty Mutual customer service contact information

This is the #2 most popular Liberty Mutual phone number out of 2. Click above to go back to the main customer service number and other contact information, including Liberty Mutual email addresses, twitter handles, and live chat options.

More Liberty Mutual Customer Phone Numbers

Customer Service

888-398-8924
Main phone number · Toll-free · 24 hours, 7 days · Press 4 then 0, then # ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Liberty Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just wait on the line.
Here is how our research team describes the way the Liberty Mutual phone system greets you: Claims Department - How can we help you today?

What are the hours and when should I call?

Liberty Mutual operates the call center for this 800-225-2467 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,022 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Liberty Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Liberty Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Liberty Mutual is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 1,022 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Liberty Mutual is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Liberty Mutual staffs the call center well on Tuesday.

Calling this Liberty Mutual Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 30, 2024

On my way home from gymnastics practice with my daughter, I got in a small fender bender that I had to report to my insurance company. I put off the phone call until the end of the night because I really hate dealing with this type of thing. Insurance companies have such long waits and then the claim process itself is long, but I knew I had to take care of the task before going to bed. My insurance company is Liberty Mutual so I had no choice but to call their claims department. 

When I called, I was greeted by an automated virtual assistant who stated, "Thank you for calling the claims department at Liberty Mutual. How can we help you today? You can say existing claim or press 1. New claim or press 2. Or if you are not calling about a claim today, press 3." I responded new claim, but the system didn't seem to hear me so it repeated the list again and asked me to use my keypad to respond. 

This time it received my choice, and stated, "Sure a new auto claim. Reporting an auto claim is now handled online or on your smartphone. Can I send you a one-time message to get started?" While I didn't want to wait in line, I also didn't want to try to navigate an app. I just wanted to report the accident and move on so I said no. The voice assistant tried to convince me otherwise again by saying, "No, wait times can be long. Our app offers a quick way to file a claim. Can I send you a text instead?"

I said no again, and it finally said, "Okay, I’ll get you to someone who can help." Ironically, it then told me that the current wait time was only two minutes which wasn't bad at all. I listened to a couple minutes of elevator music and then Erica answered and walked me through the process. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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