A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Lazada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
What are the hours and when should I call?
Lazada operates the call center for this +63 02 7795 8900 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,803 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lazada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lazada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lazada is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 1,803 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Lazada
In summation, the best day to call Lazada is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lazada staffs the call center well on Friday.
Why Customers Call Lazada
If you have time to do a bit of reading before you call Lazada, we recommend you read over some of our problem-specific articles.
The Lazada return policy allows customers to return products within 7 days from the date of delivery. Items can be returned if they are defective, damaged, or if the customer received an incorrect product. The returned items must be in their original packaging, unused, and in good condition. Customers can initiate the return process by contacting Lazada's customer service or by submitting a return request online. Depending on the situation, Lazada will provide different options for returns, including refund, replacement, or store credit. In some cases, customers may be required to provide supporting evidence, such as photos or videos, to support their return claim. Lazada aims to provide a convenient and hassle-free return process for its customers.
The Lazada warranty policy provides customers with a guarantee on the products they purchase. Depending on the product category, Lazada offers different warranty durations. Electronic devices, for instance, typically come with a manufacturer's warranty that covers any defects or malfunctions for a specified period. Lazada also offers its own warranty, known as the Lazada warranty, which may include additional coverage beyond the manufacturer's warranty. The length and terms of the Lazada warranty vary for each product and can be found on the product page. In case of any issues during the warranty period, customers can contact Lazada's customer service to report the problem and initiate the warranty claim process. Lazada aims to ensure customer satisfaction and provide support regarding product warranty concerns.
Lazada accepts various payment methods to provide convenience and flexibility to its customers. Customers can choose to pay for their orders using credit or debit cards from major providers like Visa, Mastercard, and American Express. Additionally, Lazada also accepts payment through online banking, where customers can use their internet banking accounts to complete the transaction. For those who prefer cash-based transactions, Lazada offers the option of Cash on Delivery (COD), allowing customers to pay in cash upon delivery of their order. Lazada also provides the convenience of e-wallets, such as GrabPay and Lazada Wallet, allowing customers to store their money digitally and use it for seamless transactions. With this wide range of payment options, Lazada aims to accommodate different preferences and ensure a hassle-free shopping experience for its customers.
Click the link above to get answers to just about any Lazada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Lazada is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lazada provides this option.
Conclusion and closing notes
This is Lazada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lazada agent. This phone number is Lazada's best phone number because 10,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +63 02 7795 8900 include Refund For A Charge, Return an Order, Track an Order, Missing Order, Cancel Order and other customer service issues. Rather than trying to call Lazada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or phone. In total, Lazada has 1 phone number. It's not always clear what is the best way to talk to Lazada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lazada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lazada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.