LG Electronics Mobile Device Technical Support

Phone Number & Getting a Rep

LG Electronics Mobile Device Technical Support number

800-793-8896
Toll-free·Calls Mobile Device Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this LG Electronics number?

A:Calling this LG Electronics number should go right to a real human being
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sun 6am-12am CST. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to LG Electronics Mobile Device Technical Support?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All LG Electronics customer service contact information

This is the #2 most popular LG Electronics phone number out of 2. Click above to go back to the main customer service number and other contact information, including LG Electronics email addresses, twitter handles, and live chat options.

More LG Electronics Customer Phone Numbers

Customer Service

800-243-0000
Main phone number · Toll-free · Mon-Sun 8am-6pm CST · Wait through the prompt for Spanish, then press 2; then press 2 again; then you will have to follow prompts depending on what product you need help with · To inquire about an order, say "order". If you are calling to order parts or accessories, say "parts". For customer service, say "customer service".

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this LG Electronics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this LG Electronics number should go right to a real human being
Here is how our research team describes the way the LG Electronics phone system greets you: To inquire about an order, say "order". If you are calling to order parts or accessories, say "parts". For customer service, say "customer service".
Below are some clips we've found from LG Electronics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Life's good. Welcome to LG Electronics. Thank you for calling us today. Our call center is currently closed. However, we would be happy to assist you with chat. Our virtual assistant and live agents are ready to assist you twenty four seven. To receive a chat link through message, please say yes. Text and data rates may apply. Unfortunately, only chat is currently available.
Please call again during our operating hours of eight AM to nine PM Eastern Standard Time.
Or say yes to receive a link. Thank you for your understanding."
Excerpt from a call with LG Electronics
Friday, July 12, 2024 4:55 AM
In fact, much of this information on this page is superfluous because this LG Electronics phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

LG Electronics operates the call center for this 800-793-8896 phone number Mon-Sun 6am-12am CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 3,183 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LG Electronics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LG Electronics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call LG Electronics is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 3,183 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call LG Electronics is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LG Electronics staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why call this LG Electronics number?

Below is a sample of recent calls to LG Electronics, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 21s , Oct 8, 2024 2:08 PM
: ""
- From a call lasting 55s , Jul 12, 2024 4:55 AM

Calling this LG Electronics Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 7, 2023

If I had to describe LG Electronics customer service in one word, it would be "uneven." It takes an incredibly long time to get to an actual customer service representative. Most of this problem is caused by virtual assistants that just aren't there yet technology-wise, and should probably be removed from the process entirely. However, once you finally get to a service rep, they answer within seconds. There is virtually no hold time at all. 

When you first call, you are greeted with: "Life's Good. Welcome to LG Electronics." The caller is then warned that the phone call might be monitored and recorded. After that, it goes straight into a directory tree prompting the caller to respond to these prompts: "If you are calling to inquire about an order from LG.com or the LG app store, say 'order.' If you are calling to order parts, say 'parts.' For customer service, say 'customer service.' "

I chose "customer service," and then it asked me: "What type of product are you calling about? You can say something like a refrigerator, television, or mobile phone." I said "television," and after verifying the choice, it transferred to me a different line.

At this point I was greeted by a recorded message that said: "Thank you for calling LG customer support. We understand that long wait times can be frustrating. To help you get the assistance you need, we have a chatbot that can help you get help. To receive a link to the chatbot say 'yes.' "

I didn't want the chatbot and didn't speak, but that just prompted the assistant to say it didn't understand me. It repeated the message, so this time I took a guess and said "no," which got me to the next part of the call. 

At this point, I got a new virtual assistant to deal with who introduced himself as Clark and then explained: "I am LG's virtual assistant, and I am here to help you get the best customer support." Clark then gave me some examples of what I could ask the assistant and I said: "TV warranty." I wanted to talk about my coverage and whether it would cover the crack in my screen.

Clark then said: "For clarification, are you calling about the manufacturer warranty, S warranty, warranty repair, or extended repair?" I really didn't know, so I blindly chose warranty repair and then he asked me to repeat or add more detail. This time I just said: "customer service." That led to him saying "hold on" and then offering to send me a text link to send them some information. 

I declined this option and was sent straight to a hold line, where a customer representative picked up right away. Thankfully, he was somewhat helpful, despite a persistent static buzz on the line that we had to work through after attempts to fix it failed. This at least demonstrated that the phone number can deliver some degree of actual customer service, despite its frustrations.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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