KitchenAid Countertop Appliances Customer Service

Phone Number & Getting a Rep

KitchenAid Countertop Appliances Customer Service number

800-541-6390
Toll-free·Calls Countertop Appliances Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this KitchenAid number?

A:For help with small appliances
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Tue 8am-8pm, Wed-Fri 9am-7pm. The least busy day is Tuesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to KitchenAid Countertop Appliances Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

All KitchenAid customer service contact information

This is the #2 most popular KitchenAid phone number out of 3. Click above to go back to the main customer service number and other contact information, including KitchenAid email addresses, twitter handles, and live chat options.

More KitchenAid Customer Phone Numbers

Major Appliances Customer Service

800-422-1230
Main phone number · Toll-free · Mon-Tue 8am-8pm, Wed-Fri 9am-7pm · Calling this KitchenAid number should go right to a real human being · If you are calling about a major appliance, press 1. For countertop appliance or smaller appliances, press 2.

Lifetime Brands Customer Service

866-457-9340
Toll-free · 24 hours, 7 days · Calling this KitchenAid number should go right to a real human being · Your call is very important to us and will be answered in the order it was received.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this KitchenAid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For help with small appliances
Here is how our research team describes the way the KitchenAid phone system greets you: If you are calling about a major appliance, press 1. For all smaller appliances, stay on the line.

What are the hours and when should I call?

KitchenAid operates the call center for this 800-541-6390 phone number Mon-Tue 8am-8pm, Wed-Fri 9am-7pm. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,181 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KitchenAid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KitchenAid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call KitchenAid is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 2,181 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call KitchenAid is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this KitchenAid number, but it is also the day with the shortest hold times.

Calling this KitchenAid Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 29, 2023

KitchenAid customer service helps individuals with issues related to small and large appliances. People can contact the 800-541-6390 customer service number to order appliances and parts or ask about warranties and other KitchenAid appliance-related issues. I decided to call to learn where I could get replacement beaters for a KitchenAid hand mixer.

The automated system voice was pleasant and welcoming when it answered my call. It sounded human compared to some systems and offered an option for hearing the information in Spanish.

The first thing the system asked for was my primary phone number. I entered the phone number, but it did not match the company’s records, so the automated voice suggested I try entering it again, one digit at a time.

I entered the number again, which didn’t work, so the voice said, “Let’s continue.” Then it mentioned a list of large appliances and said I could press one if I were calling about one of those products. Those were of no interest to me, so I did nothing; then, it told me to hold for small appliances.

The automated attendant said they were experiencing limited inventory, but I could visit the website for a back-in-stock alert. The system then gave me options to choose by pressing a number.

The choices included small appliances, order status, and all other services and questions. I selected other services and questions. Then the voice said I had reached them outside of regular business hours and should call back Monday through Friday between 8 a.m. and 6 p.m.

I called the number again between the hours the system recommended and heard the same introductory message from the first attempt. I selected the option I hoped would get the answer I needed about replacement beaters.

The system said my estimated wait time was about 20 minutes. I decided to wait for five minutes. I knew I didn’t have 20 minutes to wait, but I thought I might get lucky and someone would respond; however, that did not happen.

I did not get the expected results when calling the KitchenAid customer service number. First, I would suggest that if a consumer calls outside regular business hours, they need not listen to information that’s not helpful. It’s simple enough to tell them to call back, suggest online options for help, and then end the call. A better practice would be to call a customer back rather than having them wait for 20 minutes.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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