Juno Internet Technical Support

Phone Number & Getting a Rep

Juno Internet Technical Support number

800-654-5866
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Juno Internet number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-9pm EST. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Juno Internet Technical Support?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Juno Internet customer service contact information

This is the #2 most popular Juno Internet phone number out of 2. Click above to go back to the main customer service number and other contact information, including Juno Internet email addresses, twitter handles, and live chat options.

More Juno Internet Customer Phone Numbers

Customer Service

888-839-5866
Main phone number · Toll-free · 24 hours, 7 days · Press # at each prompt asking for your phone number, then 3, then 1. · Already a member and have an account: press 1. Not a member yet: press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Juno Internet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Juno Internet phone system greets you: Already a member and have an account: press 1. Not a member yet: press 2.

What are the hours and when should I call?

Juno Internet operates the call center for this 800-654-5866 phone number Mon-Fri 9am-9pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 920 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Juno Internet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Juno Internet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Juno Internet is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 920 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Juno Internet is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Juno Internet staffs the call center well on Thursday.

Calling this Juno Internet Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 29, 2023

Juno is a company that’s new to me. I learned that it provides Internet access services and security/privacy products for Internet users. Those products and services are some reasons to call Juno.

I called Juno's 800-654-5866 phone number to ask about an identity theft protection product. I listened to the automated voice response system. It welcomed me to the company and then offered a menu where I could get help. Since I was not a customer, I could press two to get help, which is what I did.

The voice told me the office was closed and that I could call back during their business hours of 10:00 a.m. until 7:00 p.m. It also gave me some options for online help. I could visit help.juno.com.

The voice said I could handle billing issues or cancel service on the website, and I would need to use my password and user ID to access my account. Since I was not a customer, that information did not apply to me, so I waited until regular business hours to call.

I called back during regular business hours, and the system welcomed me to Juno. It told me what services they offer through the customer service number. It had me wait for a representative while guitar music played.

The automated voice interrupted the music to explain the security products Juno offers. It encouraged me to ask a representative for more information. The guitar music continued, and the voice returned to tell me they valued each call.

The voice also told me how I could view my account status. I don’t have an account, so that information was useless. I guess the system provided that information to pass the time while I waited. The voice repeated some of Juno’s new features and returned me to the music.

The automated system interrupted the music again to tell me how they valued each call, and the music would resume. Suddenly, the background music stopped for several seconds, and I heard only dead air. I thought that was a sign that a customer service representative was preparing to answer my call. Still, the silence continued for almost two minutes. Since it seemed the system had dropped my call, I hung up.

If you tell a potential customer their call is important, but there’s silence that leaves them wondering if the system dropped the call, that’s a problem. I understand that customer service representatives can be overwhelmed with the call volume. However, if the automated system can’t offer a callback, it could at least ask a customer to call later.

Throughout this call, the system provided an overview of Juno’s new products, which sounded interesting. Unfortunately, I did not get to speak to anyone who could explain how the products work or how much they cost.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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