JetBlue Baggage Claims

Phone Number & Getting a Rep

JetBlue Baggage Claims number

866-538-5438
Toll-free·Calls Baggage Claims·See main phone number & contact info
Q:

How do I talk to a human at this JetBlue number?

A:Press 1 then 0
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to JetBlue Baggage Claims?

A:The average hold time is 13 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All JetBlue customer service contact information

This is the #4 most popular JetBlue phone number out of 4. Click above to go back to the main customer service number and other contact information, including JetBlue email addresses, twitter handles, and live chat options.

More JetBlue Customer Phone Numbers

Customer Service

800-538-2583
Main phone number · Toll-free · 24 hours, 7 days · Press 0 · Check arrival or departure status for today: press 1, Reservation or general info: press 2, Book a JetBlue air or hotel package: press 3.

Mint Customer Service

844-538-6468
Toll-free · 24 hours, 7 days · Press 1 then 0 · Please stay on the line, and our next available agent will be with you.

International Customer Service

801-449-2525
24 hours, 7 days · Calling this JetBlue number should go right to a real human being · Check arrival or departure status for today: press 1, Reservation or general info: press 2, Book a JetBlue air or hotel package: press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this JetBlue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 0
Here is how our research team describes the way the JetBlue phone system greets you: Baggage Service Team: Press 1 if you know your party's extension; otherwise, hold for the next crew member to assist you.

What are the hours and when should I call?

JetBlue operates the call center for this 866-538-5438 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 6,605 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JetBlue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JetBlue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JetBlue is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 6,605 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call JetBlue is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that JetBlue staffs the call center well on Wednesday.

Calling this JetBlue Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 9, 2024

About 6 days ago, I flew from Detroit to Atlanta to meet up with my family at Jekyll Island. The flight was great, and I enjoyed the excellent customer service from the flight attendants. However, when I landed, my checked luggage was nowhere to be found, which was the start of my problems. We were hopeful that it would show up and waited almost an hour, but we got word the plane was completely emptied and still no bag. They helped me file a claim at the desk, and I had no choice but to buy a few basics because I had no luggage.

I was in Georgia for about 5 days and still no word about my baggage, so I flew home without it. However, I was getting impatient and worried, so I decided to call the number they provided me with. To be honest, I wasn't sure how long it would take for me to talk to someone. JetBlue is a large flight company, and with so many flights, delays, cancellations and potentially other lost luggage, they could have very busy phone lines. Thankfully, it wasn't too hard for me to get through. 

In fact, it only took about 2 minutes to get to a customer service agent. Once I called, I realized that I had been given a direct line to baggage, which is probably one of the reasons that I was able to talk to someone so quickly. When I called, an automated assistant picked up and said, "Thank you for calling the JetBlue central baggage team. Please have your confirmation and/or claim number ready. You may also send us a message through the customer portal if you prefer not to wait. If you are calling in regards to lost and found, you need to make a claim. Go to JetBlue.com/bags/help/claims. Additionally, if you are a French resident and would not like your call recorded, please advise when speaking with a crew member."

Then, they repeated the entire message in French and, after a slight pause, told me to, "Please press 1 if you know your party’s extension; otherwise, please continue to hold for the next available crew member." I didn't, so I stayed on the line and was transferred to a hold line. I listened to some music while on hold for about 30 seconds, and a crew agent picked up. My only complaint is that the crew agent had a very thick accent, and I struggled to understand him. However, it was clear regardless by the end of the call that no one knew where my bag was still. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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