Jeep Warranty Customer Service

Phone Number & Getting a Rep

Jeep Warranty Customer Service number

800-992-1997
Toll-free·Calls Warranty Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Jeep number?

A:Press 0 at each prompt, ignoring messages. No voice mail after hours.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Jeep Warranty Customer Service?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All Jeep customer service contact information

This is the #3 most popular Jeep phone number out of 3. Click above to go back to the main customer service number and other contact information, including Jeep email addresses, twitter handles, and live chat options.

More Jeep Customer Phone Numbers

Customer Service

877-426-5337
Main phone number · Toll-free · Mon-Fri 7am-11pm, Sat 9am-5pm EST · Press 0 at each prompt, ignoring messages. No voice mail after hours. · Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.

Roadside Assistance

800-521-2779
Toll-free · 24 hours, 7 days · Calling this Jeep number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Jeep phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages. No voice mail after hours.
Here is how our research team describes the way the Jeep phone system greets you: Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.

What are the hours and when should I call?

Jeep operates the call center for this 800-992-1997 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 957 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jeep phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jeep staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jeep is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 957 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Jeep is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jeep staffs the call center well on Monday.

Calling this Jeep Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 3, 2024

The backdoor of the Jeep I purchased a few months ago isn't staying in place the way it should. In true Jeep style, I had the doors off for the first few summer months I owned it, but as the weather chills, it's time to pop them back on. However, one of the doors on the back doesn't want to stay in place, which makes me think it might be a defect. The doors were stored properly and the vehicle is not old enough to have issues like this. 

I thought I'd call Jeep to talk to someone at the warranty center about what I should do about this. Should I just take it down to a service center or do I need to file some type of report first? So I figured I should just call Jeep directly and ask what to do. However, I had no idea that Jeep was under an umbrella including six other car brands. I anticipated a very long wait as a lot of car owners could be calling about a variety of issues, but it wasn't so bad. 

This was massively relieving, since the first thing the automated voice assistant told me when calling was there may be a long wait. It picked up and said, "Thank you for calling FCA customer service. We are currently experiencing a higher rate of phone calls than usual. You may experience a longer wait time. We apologize for any inconvenience. Tell us what we can help you with, you can say roadside assistance, recall information, Uconnect and Bluetooth, vehicle protection, or say, it’s for something else."

I responded that it was for something else since my problem didn't fall into those categories, and the voice assistant responded, "If you're calling to get an update on a vehicle order, press 1. If you're calling to find your closest dealer, or for scheduling an appointment at a dealer, press 2. For all other inquiries, say something else, or press 3." I said something else once more, and it inquired what type of car I had after listing several different makes and models.

Once I responded that I had a Jeep, it wanted to know if I had my vehicle identification number. It wasn't handy, but I quickly walked outside to the car so I said yes. I don't know if this helped me get through the wait faster or not, but I was only on hold for a moment before someone picked up and got me connected to the warranty department.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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