Does Identity Guard offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat 9am-6pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Identity Guard below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Identity Guard phone number to document the phone system.
Here is how our research team describes the way the Identity Guard phone system greets you: All of our calls are recorded for training and quality assurance purposes. Please wait while we connect you to the next available specialist.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
What are the hours and when should I call?
Identity Guard operates the call center for this 800-452-2541 phone number Mon-Fri 8am-11pm, Sat 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Identity Guard call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Identity Guard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Identity Guard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Identity Guard is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Identity Guard is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Identity Guard staffs the call center well on Thursday.
Why Customers Call Identity Guard
If you have time to do a bit of reading before you call Identity Guard, we recommend you read over some of our problem-specific articles.
Identity Guard is a comprehensive identity theft protection service that safeguards personal information and monitors for any suspicious activities. With advanced technology and constant monitoring, it helps individuals keep their identity secure and minimize the risk of falling victim to identity theft. Identity Guard offers a range of features and services, including credit monitoring, dark web monitoring, public records monitoring, and financial account monitoring. It scans for potential threats and alerts users of any suspicious activities, allowing them to take immediate action. In case of any identity theft, Identity Guard provides assistance in resolving issues, offering insurance, and helping restore compromised information. With its proactive approach and robust protection, Identity Guard offers peace of mind and helps individuals stay ahead of potential threats.
Identity Guard protects your identity through a comprehensive suite of proactive security measures. Our advanced technology continuously monitors various data sources, including social media platforms, financial institutions, and public records, to detect any potential threats to your identity. We provide real-time alerts for suspicious activity, such as credit card fraud or unauthorized use of your personal information, to help you take immediate action. Additionally, our identity theft resolution specialists offer expert assistance in case of an identity breach, guiding you through the recovery process and helping you restore your identity and financial well-being. As a member, you also gain access to tools like a secure wallet for storing sensitive information, password protection, and antivirus software to further strengthen your online security. Choose Identity Guard to ensure comprehensive protection and peace of mind for your personal information.
Identity Guard offers a straightforward refund policy for its customers. If you are not satisfied with their services or experience, you can cancel your subscription within 30 days of enrollment and receive a full refund. However, this refund only applies to the initial enrollment fees and not to any subsequent charges or fees incurred during the use of their services. To request a refund, customers need to contact Identity Guard's customer support team and complete the necessary procedures. Keep in mind that any refunds processed may take up to 10 business days to be credited back to the original payment method.
Click the link above to get answers to just about any Identity Guard customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Identity Guard, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charges dispute: "I've been charged for it, and I never did apply for that."
- From a call lasting 7m 18s , Jan 10, 2024 4:16 PM
Account suspension: "I got an email saying that my account was suspended or something."
- From a call lasting 2m 15s , Jan 5, 2024 5:21 PM
Information about why customers call Identity Guard is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Identity Guard will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Identity Guard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Identity Guard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Identity Guard agent. This phone number is Identity Guard's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-452-2541 include and other customer service issues. Rather than trying to call Identity Guard first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Identity Guard has 1 phone number. It's not always clear what is the best way to talk to Identity Guard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Identity Guard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Identity Guard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.