A:Press 2 at the first menu. Then don't press anything, and a representative will come on the line.Our free phone can also navigate phone menus to get a live human at Hotwire for you.
Q:
Does Hotwire offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 52 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 2 to make changes to vacation packages, then 0# · Which kind of booking do you need help with? For package booking, press 1. For flight booking, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Calling this Hotwire number should go right to a real human being · To text with an agent right now, press 1. Otherwise, please remain on the line.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hotwire below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hotwire phone number to document the phone system.
Here is how our research team describes the way the Hotwire phone system greets you: To text with an agent right now, press 1. Otherwise, please remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu. Then don't press anything, and a representative will come on the line.
Below are some clips we've found from Hotwire's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Hotwire.
We're here to help. Your call may be recorded or monitored to train agents.
Ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website,
To text message with an agent now regarding your Hot Rate hotel or car reservation, press one.
Please be aware that thanks.
Please input the ten digit mobile phone number you want to use starting with the area code"
Excerpt from a call with Hotwire
Monday, February 19, 2024 3:29 PM
What are the hours and when should I call?
Hotwire operates the call center for this 866-381-3981 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 370 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hotwire call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hotwire phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hotwire staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hotwire is Saturday.The most busy day to call is Tuesday, which averages 68% more phone calls by comparison.Again, this is based on a sample of 370 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
When you call Hotwire's customer service phone number, you're first met with an automated messaging system. The system informs you that the call might be monitored or recorded to train agents, ensure a quality experience, and help resolve any questions you may have. Callers can view Hotwire's full privacy statement on their website.
You then hear what sounds like typing in the background, I suppose to make it seem as if you're talking to a real person. It's an odd detail in my opinion, but I digress.
After a few moments of the soft clicking, you're offered the option of receiving customer service via text message by pressing 1. This option seems to be limited to discussing Hot Rate hotel or car reservations, and data rates and charges may apply. For those not interested in that option, you're instructed to remain on the line.
There are again more typing sounds before you're presented with the following phone menu:
Press 1 if your itinerary starts with a 1 or 7 and is 13-15 digits long
Press 2 if your itinerary starts with a 3, 4, 5, or 6 and is 10 digits long
If you don't make a selection at this point, the options will repeat for two cycles. If you still don't make an entry, you're asked to call back later and the call is automatically terminated. If you select either of the above options, you're prompted to enter your itinerary number.
If you're like me and don't currently have an itinerary number and are calling for a different reason, well, it seems you're out of luck. There's no option to speak to a representative. Oftentimes with automated messaging systems, I can find a workaround to reach a rep, but not for this line. It seems the only way you're able to reach an actual human being is if you have an itinerary number to enter.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Hotwire
If you have time to do a bit of reading before you call Hotwire, we recommend you read over some of our problem-specific articles.
Hotwire's refund policy allows for cancellations and changes to be made, however, the specifics depend on the type of reservation and the provider's terms. Typically, Hotwire allows for refunds if changes or cancellations are made before the specified deadline, and fees may apply. Refunds for hotel bookings are subject to the hotel's cancellation policy, while refunds for car rentals depend on the specific provider's terms. In some cases, reservations may be non-refundable or partially refundable. It is important to carefully review the terms and conditions during the booking process to understand the refund policy for each reservation. Hotwire strives to provide flexibility but recommends travelers to consider travel insurance to protect against unforeseen circumstances.
Hotwire follows the baggage policies set by the airlines they partner with for flights. As these policies often vary, it is recommended to review the specific airline's baggage policy before booking a flight on Hotwire. Generally, airlines have limitations regarding the number, size, and weight of checked and carry-on bags, which may incur additional fees. It is important to note that baggage policies may differ for domestic and international flights, as well as for different fare types. To ensure a smooth travel experience, passengers are advised to check their airline's baggage policy and plan accordingly, allowing for any necessary adjustments or additional costs. Hotwire provides information on baggage policies during the booking process to help users make informed decisions.
Yes, Hotwire prices are inclusive of taxes and fees. The prices displayed on Hotwire include all mandatory taxes and fees, so there are no hidden costs or surprises when you book with us. This means that the price you see is the total price you will pay for your reservation, including any applicable taxes and fees. We believe in providing transparent pricing to our customers, ensuring that there are no additional charges during the booking process. With Hotwire, you can book with confidence, knowing that the price you see is the price you will pay.
Click the link above to get answers to just about any Hotwire customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hotwire, and their purpose. Are any of these similar to the reason you are trying to call?
Change car rental date: "We made a mistake on the car rental, and we put Friday instead of Saturday."
- From a call lasting 8m 56s , Dec 5, 2024 9:35 PM
Booking hotel tonight: "Hi, I'm looking at trying to book a hotel for this evening."
- From a call lasting 21m 17s , Nov 29, 2024 10:41 PM
Refund request for hotel: "I was supposed to be refunded my money because I paid for a hotel."
- From a call lasting 18m 5s , Nov 3, 2024 7:59 PM
Information about why customers call Hotwire is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Hotwire customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hotwire's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotwire agent. This phone number is Hotwire's best phone number because 44,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-381-3981 include Cancel a Booking, Refund a Charge, Make a Booking, Change Booking, Account Access and other customer service issues. The Hotwire call center that you call into has employees from Canada, Florida, California and is open 24 hours, 7 days according to customers. In total, Hotwire has 3 phone numbers. It's not always clear what is the best way to talk to Hotwire representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hotwire. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hotwire. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
