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Homewood Suites Customer Service

Phone Number & Contact Info

Homewood Suites's Best Phone Number

800-225-5466
Toll-free·Calls Customer Service·Most popular Homewood Suites number
Free tools for easier calling
Q:

How do I talk to a live human at Homewood Suites?

A:Calling this Homewood Suites number should go right to a real human being. Our free phone can also navigate phone menus to get a live human at Homewood Suites for you.
Q:

Does Homewood Suites offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Homewood Suites below.

Let us call and talk to Homewood Suites for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Homewood Suites phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Homewood Suites number should go right to a real human being
Below are some clips we've found from Homewood Suites's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Homewood Suites by Hilton. How can I help? To book a new reservation, say new reservation or press one."
Excerpt from a call with Homewood Suites
Thursday, February 8, 2024 3:54 PM
In fact, much of this information on this page is superfluous because this Homewood Suites phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Homewood Suites operates the call center for this 800-225-5466 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Homewood Suites call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Homewood Suites phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Homewood Suites staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Homewood Suites is Saturday. The most busy day to call is Friday, which averages 220% more phone calls by comparison. Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Homewood Suites

In summation, the best day to call Homewood Suites is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Homewood Suites

If you have time to do a bit of reading before you call Homewood Suites, we recommend you read over some of our problem-specific articles.

Are pets allowed at Homewood Suites?

Yes, Homewood Suites welcomes pets. We understand that pets are important members of your family and we are pleased to offer pet-friendly accommodations. A small non-refundable fee applies to cover additional cleaning costs during your stay. We have designated pet-friendly suites available, so please inform our team in advance to secure a pet-friendly room. To ensure a comfortable stay for all guests, we kindly request that pets are kept on a leash when in public areas. We also ask that pets not be left unattended in the room unless crated. Our team is committed to providing exceptional service to both you and your furry friends, so you can enjoy a relaxing and memorable stay with us at Homewood Suites.

Is there parking available at Homewood Suites?

Yes, parking is available at Homewood Suites. We provide complimentary parking for our guests on-site. You can conveniently park your vehicle in our designated parking areas, ensuring a hassle-free experience during your stay. Rest assured that your vehicle will be safe and secure in our well-lit and monitored parking lot. Whether you are traveling for business or leisure, you can enjoy the convenience of having parking available at our hotel. We strive to provide all the necessary amenities to make your stay comfortable and convenient, and our parking facility is just one of the many services we offer to ensure a pleasant stay at Homewood Suites.

What amenities are available at Homewood Suites?

Homewood Suites offers a range of convenient and upscale amenities to enhance your stay. Our guests can enjoy spacious suites that include a fully equipped kitchen, living area, and separate bedroom. Stay connected with complimentary high-speed internet access throughout the hotel. Start your day with a complimentary hot breakfast served daily, and unwind with our evening socials, featuring complimentary snacks and beverages. Take advantage of our fitness center for a workout, or relax in the indoor pool and hot tub. Additional amenities include a 24-hour convenience store, laundry facilities, and a business center. Whether you are traveling for business or leisure, Homewood Suites ensures a comfortable and enjoyable stay with a wide array of amenities at your disposal.

Top Homewood Suites customer service problems

Click the link above to get answers to just about any Homewood Suites customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Homewood Suites, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about amenities: "Do you have an oven or a dishwasher?"
- From a call lasting 1m 18s , Nov 27, 2024 11:05 PM
Confirm reservation details: "I just wanna confirm that you guys have the reservation."
- From a call lasting 7m 4s , Nov 13, 2024 3:16 PM
Job inquiry: "I was calling about a job."
- From a call lasting 2m 38s , Oct 10, 2024 3:24 PM
Room availability inquiry: "I'm calling to see if you have any rooms available."
- From a call lasting 3m 39s , Sep 10, 2024 6:12 PM
Complaint about hotel service: "They're unprofessional, and they talk to me like I was trash."
- From a call lasting 17m 37s , Jan 23, 2024 12:35 AM
Information about why customers call Homewood Suites is extracted from issues that customers have reported to GetHuman.
Homewood Suites issues reported to GetHuman

More Homewood Suites Customer Service Contacts

There are of course other ways to contact Homewood Suites customer service besides the phone. Below we list the best ones, by medium.

Homewood Suites Customer Help Desk / Web Support

homewoodsuites.hilton.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Homewood Suites customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Homewood Suites's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Homewood Suites agent. This phone number is Homewood Suites's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5466 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Homewood Suites first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Homewood Suites has 1 phone number. It's not always clear what is the best way to talk to Homewood Suites representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Homewood Suites. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Homewood Suites. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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