A:Calling this Hallmark number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Hallmark for you.
Q:
Does Hallmark offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm CST.The least busy day is Thursday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hallmark below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hallmark phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Hallmark number should go right to a real human being
Below are some clips we've found from Hallmark's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Hallmark. How can I help you today?"
Excerpt from a call with Hallmark
Friday, October 18, 2024 2:40 PM
They may ask you to say or enter information
"Hi. Thanks for calling Hallmark.
How may I help you today? You can say phrases like Crown rewards, online order, keepsake ornament club, or Hallmark movies now."
Excerpt from a call with Hallmark
Tuesday, April 2, 2024 3:02 PM
In fact, much of this information on this page is superfluous because this Hallmark phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Hallmark operates the call center for this 800-425-5627 phone number Mon-Fri 8am-7pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hallmark call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hallmark phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hallmark staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hallmark is Thursday.The most busy day to call is Wednesday, which averages 180% more phone calls by comparison.Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Hallmark is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hallmark staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Hallmark
If you have time to do a bit of reading before you call Hallmark, we recommend you read over some of our problem-specific articles.
Yes, Hallmark products are available internationally. Hallmark understands the importance of spreading joy and celebrating special moments across borders. With a global presence, Hallmark products can be found in numerous countries around the world. Whether you're looking for greeting cards, gifts, or keepsakes, Hallmark strives to offer a diverse range of products to customers worldwide. Additionally, Hallmark has partnerships with retailers and distributors in various international markets, making their products easily accessible to customers outside of the United States. So, no matter where you are located, you can enjoy the high-quality and heartfelt products that Hallmark is renowned for, connecting people and enhancing celebrations worldwide.
At Hallmark, our wide range of cards caters to a multitude of occasions, ensuring there's something perfect for everyone. Our cards are suitable for various milestones, celebrations, and sentimental moments. Whether you're looking to wish someone a happy birthday, congratulate them on their graduation, express condolences during a difficult time, celebrate an anniversary, or shower your loved ones with heartfelt gratitude, Hallmark has you covered. Engagements, weddings, baby showers, retirements, promotions, and holidays like Christmas, Valentine's Day, and Mother's Day are just a few amongst the countless occasions our cards are suitable for. With our diverse selection, you'll find the perfect sentiment to make any occasion memorable and special.
The return policy for Hallmark products is straightforward and customer-friendly. If you are not completely satisfied with any Hallmark item, you can return it within 90 days of purchase for an exchange or refund. The product should be in its original condition and accompanied by a receipt. Personalized and customized items cannot be returned unless there is a quality issue or it was damaged during shipping. If a Hallmark product was purchased from a different retailer, it must be returned to that specific store following their return policy. Hallmark strives to ensure customer satisfaction and aims to make the return process as hassle-free as possible, reflecting their commitment to providing quality products that exceed customer expectations.
Click the link above to get answers to just about any Hallmark customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hallmark, and their purpose. Are any of these similar to the reason you are trying to call?
Account access issues: "I subscribed to you, I thought, and paid the first month, but I cannot find it."
- From a call lasting 18m 47s , Nov 22, 2024 11:54 PM
Information on ornament engraving: "Can you please explain to me the process if I purchased a Hallmark ornament in store that needs engraving?"
- From a call lasting 4m 42s , Nov 20, 2024 2:33 AM
Membership inquiry: "I would like to know how much time I had left on my membership for Hallmark."
- From a call lasting 1m 13s , Nov 12, 2024 12:22 PM
Place an order: "I wanted to order three of the new snowmen snowmen, the twenty twenty four."
- From a call lasting 12m 18s , Nov 11, 2024 6:02 PM
Membership inquiry: "I have a question about my Hallmark membership."
- From a call lasting 47s , Nov 8, 2024 4:42 AM
Order power cord: "I need to order power cord."
- From a call lasting 8m 34s , Nov 6, 2024 3:41 PM
Information about why customers call Hallmark is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Hallmark customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hallmark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hallmark agent. This phone number is Hallmark's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-425-5627 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Hallmark first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hallmark has 1 phone number. It's not always clear what is the best way to talk to Hallmark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hallmark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hallmark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.