Greyhound International Customer Service

Phone Number & Getting a Rep

Greyhound International Customer Service number

214-849-8100
Calls International Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Greyhound number?

A:Calling this Greyhound number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Greyhound International Customer Service?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Greyhound customer service contact information

This is the #3 most popular Greyhound phone number out of 3. Click above to go back to the main customer service number and other contact information, including Greyhound email addresses, twitter handles, and live chat options.

More Greyhound Customer Phone Numbers

Customer Service

800-231-2222
Main phone number · Toll-free · 24 hours, 7 days · Just wait on the line · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.

Canadian Customer Service

800-661-8747
Toll-free · Mon-Fri 5am-11pm CST · Press 2. For Canadian customers · For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Greyhound phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Greyhound number should go right to a real human being
Here is how our research team describes the way the Greyhound phone system greets you: For fares and schedules, press 1. For immigration, press 2. To book a trip, press 3. To find a bus stop, press 4. To track your bus, press 5. For info for first-time travelers, press 6.
In fact, much of this information on this page is superfluous because this Greyhound phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Greyhound operates the call center for this 214-849-8100 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 14,794 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Greyhound phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Greyhound staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Greyhound is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 14,794 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Greyhound is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Greyhound number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Greyhound Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 23, 2024

Even though this number is meant for people outside the United States, calling Greyhound is still productive. However, it can be a repetitive experience. When you call, you're first taken to the automated system and asked where you want to travel from on your trip. Once you offer the city and state, the system asks where you want to travel and what date you wish to leave.

With that information, the system provides you with a quoted price for your trip and offers you the chance to reserve a return trip for a future date. Once all that information is in the system, the system transfers you to a Greyhound customer representative, who reviews all of the information you entered about your travel dates.

Oddly, the representative had me repeat every step of the process when I got on the phone with them. I had to go over my destination, origin city, travel date and time of day I wanted to travel with Greyhound. The representative said that I could travel at several different times of the day and went into full details about each of the stops on the routes I had said I wanted to travel.

During our conversation, I said that I was interested in traveling from Dallas to Chicago. The representative said that such a route would take me 24 hours, including two stops and changing buses in Tulsa and Des Moines. If I did that, it would cost me roughly $79, plus a few fees, including a $20 fee for convenience for booking over the phone. The representative didn't push me to make a sale; he simply presented the necessary information and left me to make a decision on my own.

I said I would think about it and appreciated the information he provided. He thanked me for calling Greyhound and wished me a pleasant day, and the call ended there.

Overall, I thought this was unnecessarily repetitive with the automated system. The system could have been used to create a warm handoff for the representative, who could then quickly get assistance without needing to waste time on getting the same information I had already provided. If the automated system is simply going to go over the same exact information I'd already given it, it doesn't seem to have any real point.

Once I got past the automated system, I found a helpful, professional representative who was able to answer all of my questions and didn't push me to make a decision. I was simply given information and told about any possible surprise fees.

Based on this interaction, I would not hesitate to use this number for services. I thought the service I received was helpful and professional, making for a great experience.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Back to Greyhound's main customer service phone number
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