Georgia Department of Revenue Identification Verification

Phone Number & Getting a Rep

Georgia Department of Revenue Identification Verification number

888-861-1580
Toll-free·Calls Identification Verification·See main phone number & contact info
Q:

How do I talk to a human at this Georgia Department of Revenue number?

A:For Identification Verification unit
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7:30am-5pm EST. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Georgia Department of Revenue Identification Verification?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Georgia Department of Revenue customer service contact information

This is the #7 most popular Georgia Department of Revenue phone number out of 7. Click above to go back to the main customer service number and other contact information, including Georgia Department of Revenue email addresses, twitter handles, and live chat options.

More Georgia Department of Revenue Customer Phone Numbers

Income and Sales Tax

877-423-6711
Main phone number · Toll-free · 8am-5pm EST · For Income and Sales Tax related issues. Press 2, listen to the menu options three times, then press 1. For Business services press 1. ·

Individual Audits

404-417-6501
Mon-Fri 8am-5pm EST · For Individual audits ·

Private Collection Agency

404-417-6700
Mon-Fri 8am-4:30pm EST · For Private Collection Agency issues & questions ·

Alcohol Tax

404-417-4900
Mon-Fri 8am-5pm EST · For Alcohol Tax related questions ·

Lottery Department

404-417-4445
Mon-Fri 8am-5pm EST · For the Lottery Department ·

Installment Unit

404-417-6605
Mon-Fri 8am-4:30pm EST · For the Installment Unit ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Georgia Department of Revenue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Identification Verification unit

What are the hours and when should I call?

Georgia Department of Revenue operates the call center for this 888-861-1580 phone number Mon-Fri 7:30am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Department of Revenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Department of Revenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Georgia Department of Revenue is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 2,116 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Georgia Department of Revenue is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Georgia Department of Revenue staffs the call center well on Monday.

Calling this Georgia Department of Revenue Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 12, 2024

Calling the Georgia Department of Revenue about my Identification Verification phone number took a lot longer than it seems it should have. Optimally you would think that I would be able to verify my phone number and continue to file my taxes, but that process didn't really work out as planned. In fact, I reached a detour from the very start when I discovered that the phone number I had didn't actually work. That seems about right for taxes, but with a few adjustments and redirects, I did end up talking to someone who was able to fix my problem. 

It took me a long time on hold though, but I guess this isn't unexpected since it is tax season and there are probably a lot of people calling in for help with their taxes. Between tax submissions, audits, and more, the liens are probably flooded this time of year. Plus, they are only open during the weekdays for a limited period, so that probably creates a funnel and results in a lot of people waiting for lengthy periods. It probably would have been to my advantage to file earlier to beat the line, but it is what it is. 

When I first called this number, a recording said, "The toll-free number you have dialed has been changed. The new number is 877-423-6711. Please hang up and dial the new number." That was a bit of a disappointment, but I copied the number down after calling again (didn't get it the first time) and the new number worked. This time when I called an automated system picked up and said, "Thank you for calling the Georgia Department of Revenue." After that message, I had to listen to a long tirade that reminded me that there were a lot of tasks that I could take care of by going online to their website. 

I found this ironic since I came from the website, but was on the phone because my identification certification phone number wasn't working right. None of the options were great, so I went with the Tax and Income Sales option, number 2 because I was working on my taxes when this verification request came up. The line seemed like it was cutting in and out so I had to listen to it a few times, but this worked in my favor because it offered me an option to talk to an agent when I didn't seem to be getting anywhere. I ended up on hold for at least half an hour, but I did talk to an agent and resolve my issue.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!