A:Press 6 at the first menu. Then press 3.Our free phone can also navigate phone menus to get a live human at Gap for you.
Q:
Does Gap offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-1am EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Gap below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Gap phone number to document the phone system.
Here is how our research team describes the way the Gap phone system greets you: For recent orders, press 1. To place an order or get product information, press 2. For credit card questions, press 3. For gift card questions, press 4. For gas rewards, press 5. For more options, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Then press 3.
Below are some clips we've found from Gap's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Gap.
Main menu. To begin, please select from the following options.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Gap
Friday, February 9, 2024 5:21 PM
The first phone menu
"Thanks for calling Gap.
Main menu. To begin, please select from the following options.
For more options, press six. To repeat the menu, press nine.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Gap
Thursday, June 13, 2024 4:56 PM
After you press 3
"For credit card questions, press three.
For gift cards questions, press four."
Excerpt from a call with Gap
Tuesday, February 27, 2024 2:08 PM
After you press 6
"To repeat the menu, press nine.
Okay. How can we help? For store feedback or questions, press one.
For online support or questions, press two."
Excerpt from a call with Gap
Thursday, May 23, 2024 7:42 PM
What are the hours and when should I call?
Gap operates the call center for this 800-427-7895 phone number Mon-Sun 7am-1am ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 516 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Gap call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gap phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gap staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gap is Sunday.The most busy day to call is Monday, which averages 92% more phone calls by comparison.Again, this is based on a sample of 516 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
There is no official way to merge two Gap accounts. If you need to consolidate your Gap shopping, the best thing to do is transfer your items from one account to the other. You can transfer your balance to another account if you have a Gap Credit Card. Finally, if you don't need both accounts, you can delete one of them. Just remember that deleting an account is a permanent action.
If your Gap account is locked, you can do a few things to troubleshoot the issue. The first step is to figure out why your account is locked in the first place. There are a few reasons this could happen: you entered the wrong password too many times, your account has been inactive for a long time, or there is suspicious activity on your account. Please change your password immediately and contact customer service if you think your account has been hacked.
If you're looking for your Gap account number, the best way to find it is to call customer service or check your credit card statement. You can also visit a Gap store in person or look for it in your online profile. Once you have your account number, you can use it to make online purchases or returns.
Click the link above to get answers to just about any Gap customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Gap, and their purpose. Are any of these similar to the reason you are trying to call?
Order inquiry: "I need where is my order?"
- From a call lasting 2m 58s , Sep 15, 2024 3:57 PM
Issue with missing order: "I want the items that I ordered, they're saying that the packages are missing."
- From a call lasting 16m 50s , Jul 15, 2024 11:56 AM
Checking balance: "I'm just checking to make sure it was paid off."
- From a call lasting 4m 59s , Jul 6, 2024 8:41 PM
Inquiring about car insurance: "Hey. Do you got car insurance?"
- From a call lasting 2m 36s , May 23, 2024 7:42 PM
Issue with discount application: "There was an item I wanted to purchase but the discount is not being applied."
- From a call lasting 8m 43s , Apr 29, 2024 9:23 PM
Information about why customers call Gap is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Gap provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Gap will reply our your email.
Gap, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Gap, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Gap customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gap's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gap agent. This phone number is Gap's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-427-7895 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Gap first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or twitter or email or web or chat. In total, Gap has 1 phone number. It's not always clear what is the best way to talk to Gap representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gap. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gap. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.