GameStop Power Up Rewards Customer Service

Phone Number & Getting a Rep

GameStop Power Up Rewards Customer Service number

877-676-4263
Toll-free·Calls Power Up Rewards Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this GameStop number?

A:Just call someone will answer. Don't need to go through a menu. Takes you straight to Customer Service.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-5pm, Sat 10am-3pm EST. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to GameStop Power Up Rewards Customer Service?

A:The average hold time is 23.6216 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All GameStop customer service contact information

This is the #2 most popular GameStop phone number out of 3. Click above to go back to the main customer service number and other contact information, including GameStop email addresses, twitter handles, and live chat options.

More GameStop Customer Phone Numbers

Customer Service

800-883-8895
Main phone number · Toll-free · Mon-Sat 8am-10pm, Sun 8am-8pm CST · Press 1 at first menu. · Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.

Corporate Offices

817-424-2000
Mon-Fri 9am-11pm, Sat-Sun 9am-5pm CST · Press 1 at first menu. · Corporate Office - For customer service, press 1. For marketing, press 2. For human resources or payroll, press 3. For accounting, press 4. For merchandising, press 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GameStop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just call someone will answer. Don't need to go through a menu. Takes you straight to Customer Service.
Here is how our research team describes the way the GameStop phone system greets you: Gamestop.com orders or product info, press 1. For Power Rewards account or Game Informer magazine subscription, press 2. For store-related inquiries, press 3. For gift card inquiries, press 4. For Gamestop blockchain, press 6.
Below are some clips we've found from GameStop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling GameStop. To connect you to the person who can best assist you, please carefully and select from the following menu options."
Excerpt from a call with GameStop
Sunday, September 8, 2024 7:22 PM

What are the hours and when should I call?

GameStop operates the call center for this 877-676-4263 phone number Mon-Fri 9am-5pm, Sat 10am-3pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 3,367 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GameStop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GameStop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GameStop is Monday. The most busy day to call is Friday. Again, this is based on a sample of 3,367 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call GameStop is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GameStop staffs the call center well on Monday.

Why call this GameStop number?

Below is a sample of recent calls to GameStop, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 32s , Oct 8, 2024 6:02 PM
: ""
- From a call lasting 1m 51s , Sep 8, 2024 7:22 PM

Calling this GameStop Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 27, 2023

When calling GameStop for a customer service issue, be prepared to spend some time waiting to speak with a representative — as I recently learned. As a frequent GameStop customer, I've purchased a variety of  games from the store and wanted some advice on increasing the speed of Xbox game downloads. This gaming system requires games to be downloaded to the console, which can take hours or sometimes even days to complete.

Since local GameStop employees have been great at assisting me with other issues in the past, I thought I'd get the same service over the phone. An automated system greets callers with a menu of options, which moves along quickly so you have to listen closely or ask to repeat the choices. I was given the option to get help with: an order or product, a magazine subscription, my GameStop account, a store-related inquiry or gift cards. You can press 5 to hear the menu again, which I did once since there wasn't a selection for any kind of tech support. 

After deciding on help with products, the automated system placed me on hold until the next representative was available and informed me that my call could be recorded. There wasn't any indication or estimation of how long the wait would be. I kept track on my phone and after almost 10 minutes, a different recording gave me the option to receive a call back from a representative once someone was available or I could continue waiting. I initially chose to wait, but the recording returned after only a few minutes so I opted for a call back. I pressed 1 as guided and was told I'd keep my place in line. 

Deciding to track the time again, I waited around 15 minutes for the call back and quickly answered the phone when an unidentified number popped up. A GameStop rep was on the line and stated he was returning my customer service call. I thanked him and explained my situation regarding Xbox games that take a long time to download. He shared that this question would be better directed toward Xbox, as the games belong to their system, but offered a few suggestions based on his experience. 

The most helpful tip he shared is to ensure I have a high-speed internet connection and it's working efficiently. Sometimes, he said, I may need to run fewer devices when I'm downloading games if the internet is shared by multiple people. In addition, he told me I shouldn't play any other games or movies on the Xbox during the download as this can make it slower. Finally, he advised me to close out or quit any other games/applications running on the console before attempting to download.

I thanked him for his time, saying I'd give these suggestions a try. Even though it took a while to reach a rep, the call was worth the time as the rep was knowledgeable and patient in assisting with my issue. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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